Senior Program Manager

Job Description

Job Description

The Senior Program Manager is responsible for overseeing large, strategic customer accounts and ensuring the successful delivery of integrated solutions across multiple projects and stakeholders. This role serves as a key liaison between customers, General Contractors, internal teams, and leadership, driving program execution, operational excellence, and customer satisfaction.

This position provides leadership and accountability for program performance, delivery execution, financial oversight, resource coordination, stakeholder management, and compliance with contractual obligations. The Senior Program Manager plays a critical role in aligning cross-functional teams, mitigating risks, resolving complex challenges, and ensuring successful program outcomes from initiation through completion.

WHAT YOU WILL BE DOING:

• Lead and manage large-scale strategic programs and customer accounts to ensure successful project delivery and customer satisfaction.
• Serve as the primary Program point of contact for customers, General Contractors, and key stakeholders throughout program execution.
• Provide leadership and direction across all phases of the program including delivery, financial management, procurement, resource planning, scheduling, and stakeholder communication.
• Ensure compliance with contractual requirements, company standards, and operational expectations.
• Develop and maintain strong relationships with customer decision-makers, General Contractors, and internal business partners.
• Manage stakeholder expectations through proactive communication, reporting, and collaboration.
• Drive program governance activities including:

• Risk identification, mitigation, and issue resolution
• Scope, schedule, cost, and quality management
• Cross-project dependency management
• Program change management
• Performance tracking and reporting
• Financial oversight and forecasting
• Documentation and information management
• Development and maintenance of SOPs, processes, and training materials

• Establish and implement project and program management frameworks, methodologies, and best practices.
• Conduct program performance reviews and ensure quality standards are consistently achieved.
• Support continuous improvement initiatives to enhance operational effectiveness and customer experience.

WHAT YOU WILL BRING TO THE TEAM:

• Bachelor’s degree preferred or equivalent combination of education, technical training, and relevant work experience.
• Proven experience leading large, complex programs and strategic customer accounts within the security, construction, or low-voltage industry.
• Strong leadership skills with the ability to manage cross-functional teams, drive accountability, and influence stakeholders at all levels.
• Demonstrated experience managing large-scale projects, budgets, schedules, and operational delivery.
• Strong understanding of program governance, risk management, financial management, and project lifecycle methodologies.
• Highly proficient in scheduling tools (Smartsheet preferred)
• Excellent communication, relationship-building, negotiation, and stakeholder management skills.
• Ability to build and maintain strong relationships with customers, General Contractors, subcontractors, and internal partners.
• Highly organized, analytical, and detail-oriented with strong problem-solving and decision-making abilities.
• Experience developing and implementing processes, SOPs, reporting structures, and operational best practices.
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment while maintaining a customer-focused approach.
• Strong business acumen with the ability to align operational execution to business objectives and customer expectations.
• Proficient in project management tools, reporting systems, and Microsoft Office applications.
• PMP, PgMP, CSPM, PSP, or similar project/program management certifications highly preferred .
• Willingness to travel to customer sites, project locations, and stakeholder meetings as needed.

YOUR ENVIRONMENT AND PHYSICAL REQUIREMENTS:

The physical environment requires the employee to work inside and travel to customer sites.

While performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; lift (overhead, waist level) from the floor, bending, frequently utilize near vision use for reading and computer use; occasionally move equipment weighing up to 15 pounds, and frequently position self to maintain computers or other equipment as needed.

TRAVEL REQUIREMENTS:

Travel as necessary to support company and customer needs (up to 25%)

DIRECT REPORTS:

No Direct Reports

YOUR ENVIRONMENT AND PHYSICAL REQUIREMENTS:

The physical environment requires the employee to work inside.

While performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; lift (overhead, waist level) from the floor, bending, frequently utilize near vision use for reading and computer use; occasionally move equipment weighing up to 15 pounds, and frequently position self to maintain computers or other equipment as needed.

WHO WE ARE:

Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services — including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies.

WHAT WE BELIEVE:

We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our “Service First DNA” culture. Service isn’t just a motto for MCA, it’s an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities.

NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are “better together.”

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