EBS Business Support Sr. Director

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POSITION SUMMARY

The EBS Senior Director, Business Support leads the governance, administration, and operational support of critical business systems, master data, reporting, and business support services that enable Finance, Supply Chain, and Enterprise Business Services (EBS) operations. This role is responsible for overseeing financial and procurement system support, financial master data governance, government reporting, business controls, and access governance, ensuring the integrity, compliance, and effectiveness of key business processes and technologies. Partnering closely with Finance, Supply Chain, EBS Process Owners, and IT, the Director aligns business requirements, system capabilities, and operational priorities while ensuring consistent, efficient, and compliant execution of support services across the enterprise. As a member of the EBS leadership team, this leader drives operational excellence through strong stewardship of systems, data, controls, and stakeholder support, enabling reliable business execution and sustainable organizational performance.
KEY RESPONSIBILITIES

Leads the EBS Business Support function, establishing its operating model, strategic priorities, service standards, and performance expectations to ensure systems, data, and support services effectively enable Finance, Supply Chain, and Enterprise Business Services operations.
Establishes governance, standards, and operating practices that support compliant, efficient, scalable, and resilient business operations.
Serves as a strategic accounting and business systems advisor to leadership, Finance, Supply Chain, EBS Process Owners, and Digital, providing guidance on accounting, financial reporting, systems, data governance, and risk while aligning business priorities, system capabilities, and cross-functional execution to strengthen controls, improve performance, and deliver business value.
Provides oversight and accountability for business-owned financial and procurement systems, including SAP S/4HANA and related applications, ensuring operational reliability and support for accurate financial reporting and effective internal controls.
Governs business system enhancements, access management, security roles, application ownership, and related decision rights.
Establishes performance expectations for day-to-day business process support, issue resolution, root-cause remediation, and operational resilience across supported functions.
Leads cross-functional workflow improvements and system efficiencies, applying business and systems expertise to identify process gaps and deliver scalable solutions.
Provides functional leadership during critical system incidents, business continuity events, and control-related matters, coordinating priorities, stakeholder communication, recovery activities, and sustainable remediation.
Leads enterprise governance and stewardship of financial master data, establishing ownership, decision rights, and accountability while ensuring data integrity, standardization, and alignment across systems, processes, and reporting structures.
Provides subject matter leadership for accounting and financial reporting processes, including regulatory and government reporting, to support accurate, timely, controlled, and compliant submissions.
Maintains governance of business controls, system access, segregation of duties, and compliance requirements, partnering with Internal Audit, Compliance, and Digital to identify risks, address control gaps, and support remediation.
Serves as the senior liaison between business stakeholders and technology teams, resolving cross-functional priorities, clarifying accountability, and driving alignment across systems, data, controls, and support services.
EDUCATION & EXPERIENCE

Bachelor's Degree in Accounting, Finance, Business, Information Systems, or a related discipline required; an accounting -focused degree or equivalent depth of accounting education is strongly preferred.
Twelve (12) or more years of progressively responsible experience spanning Accounting, Financial Reporting, Finance, enterprise business systems, or business operations support required. Demonstrated experience applying accounting expertise to complex, cross-functional processes and technology-enabled solutions strongly preferred.
Five (5) or more years of experience leading professional staff, building high-performing teams, developing succession and organizational capability, and delivering results across complex, cross-functional environments required. Experience leading leaders strongly preferred.
Demonstrated subject matter expertise in U.S. GAAP, accounting and financial reporting processes, internal controls, and the accounting systems and data flows that support the financial close an

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