Branch Manager - Full Time

Branch ManagerLocation: Cornelius, NCThe Branch Manager oversees all operational, technical, and business functions of the calibration laboratory.This role ensures high-quality service delivery, operational efficiency, financial performance, and a positive customer and employee experience.The Branch Manager leads a team of technicians and support staff while maintaining compliance with ISO/IEC 17025 and company standards.Oversee day-to-day lab operations, including scheduling, workflow management, and resource allocationEnsure full utilization of technician capabilities and manage overtime to meet customer expectationsMonitor production, turnaround times, and overall team performance; provide weekly and monthly operational reportsMaintain a safe, organized, and compliant work environment, including adherence to health, safety, and ISO/IEC 17025 requirementsLead continuous improvement initiatives to enhance efficiency, quality, and customer satisfactionEnsure accuracy and reliability of calibration services through strong quality control practicesSupport and participate in internal and external audits; address nonconformities and implement corrective actionsOversee calibration of lab standards and assist technical and QA teams with metrology-related issuesReview warranties, evaluate technical concerns, and resolve escalated calibration challengesLead, mentor, and develop technicians and support staff; provide coaching, training, and performance feedbackParticipate in hiring, onboarding, and performance reviewsFoster a positive, collaborative, and high-performance work cultureBuild and maintain strong customer relationships; understand requirements, resolve concerns, and ensure exceptional serviceIdentify growth opportunities and collaborate with sales teams to expand the customer baseManage branch P&L, including budgeting, expense control, and financial analysis to ensure profitabilityTrack and report key performance metrics, providing insights and recommendations for improvementPerform other duties as assigned to support branch successRequirements:5-10+ years of experience in a technical or operations-focused environment, including at least 2-5 years of leadership experience.Hands-on experience calibrating test and measurement equipment.High school diploma or GED requiredWorking knowledge of ISO/IEC 17025 requirements.Military PMEL/TMDE/GPETE training or an Associate's Degree in Electronics or related technical field preferred.Proficiency with Microsoft Office and general computer applications.ASQ CCT certification or equivalent training is a plus.Exposure to budgeting, quoting, or cost control preferredP&L or operational management experience preferred