Residential Support Supervisor (Portland House)

Residential Support Supervisor (Portland House)

The Resident Support Supervisor oversees the daily operations of assigned residential programs that support children, adolescents, and young adults with Autism Spectrum Disorder (ASD) and/or Intellectual and Developmental Disabilities (IDD). This role ensures the delivery of high-quality, trauma-informed care in a therapeutic, supportive, and person-centered environment. The supervisor provides direct support to residents, guidance to direct care staff, and ensures compliance with agency policies and applicable regulatory standards.

The Resident Counselor Supervisor leads by example, promoting a positive, structured, and safe living environment while coordinating individualized services, managing staff performance, and collaborating with interdisciplinary teams.

Schedules are flexible, may include early mornings, evenings, overnights, weekdays, weekends, holidays, mandated overtime, mandated holds, and on call responsibilities.

Essential duties and responsibilities include:

• Provide daily oversight and supervision of assigned residential program(s), ensuring consistent implementation of care plans, behavioral supports, and therapeutic interventions.
• Serve as the primary case manager or support liaison for assigned residents, coordinating services in collaboration with clinical, medical, and educational teams.
• Supervise and evaluate direct care staff, providing coaching, documented supervision, and performance feedback.
• Assist with scheduling, shift coverage planning, and staff timekeeping in collaboration with other supervisors and administrative staff.
• Lead or participate in staff meetings, treatment team meetings, and regular supervision with program leadership.
• Ensure accurate and timely documentation of resident progress, incidents, medication administration, and other required records.
• Monitor compliance with individualized behavior support plans, daily routines, and therapeutic programming.
• Provide direct care and behavioral support during shifts, as needed, including participation in crisis intervention following agency protocols and approved training (e.g., PMT).
• Perform physical management techniques (PMT), be physically able to fully perform all PMT requirements at any given moment.
• Maintain active certification in agency-approved crisis intervention training, including all required levels of Physical and Psychological Management Training (PMT). Apply training techniques appropriately to ensure the safety and well-being of individuals served, staff, and others in the environment. Demonstrate competency in de-escalation strategies, safe physical interventions, and adherence to agency protocols.
• Ensure residents receive support with daily living activities (e.g., hygiene, meals, recreation, community outings).
• Coordinate communication and maintain collaborative relationships with families/guardians, service coordinators, and external stakeholders.
• Support the training, onboarding, and ongoing development of direct care staff; ensure staff meet and maintain required certifications and trainings.
• Participate in audits, inspections, and quality assurance activities as needed.
• Complete administrative duties including incident report follow-up, financial audits, medication reviews, and program supply inventories.
• Share in on-call coverage responsibilities for residential operations.
• Maintain flexibility to support different houses or departments based on organizational needs.
• Schedule yourself as an active staff member apart of daily counts as programmatically required.
• Perform other related duties as assigned by leadership.

Skills, knowledge, and abilities include:

• Effective supervision, coaching, and performance management of direct care staff.
• Strong written and verbal communication skills, including documentation, report writing, and incident follow-up.
• Time management and organizational skills to balance administrative responsibilities with direct care oversight.
• Proficient in basic computer use, including email, electronic records, and scheduling software.
• Conflict resolution and problem-solving skills to manage interpersonal dynamics and address emergent situations.
• Ability to train and mentor staff in policies, procedures, and care techniques.
• Strong understanding of Autism Spectrum Disorder (ASD), Intellectual and Developmental Disabilities (IDD), and behavioral health conditions.
• Working knowledge of trauma-informed care and person-centered planning principles.
• Familiarity with Positive Behavioral Support (PBS) strategies and behavior support plans.
• Knowledge of state and local regulations and licensing requirements (e.g., DDS, DCF, COA).
• Understanding of therapeutic crisis intervention methods (e.g., PMT, TCI, CPI).
• Basic understanding of medication administration protocols (DDS Medication Certification preferred).
• Familiarity with data collection, documentation standards, and electronic health records.
• Ability to lead by example and promote a positive team environment.
• Ability to build therapeutic relationships with residents while maintaining professional boundaries.
• Ability to remain calm and effective in high-stress or crisis situations.
• Ability to interpret and follow individual support plans, behavior plans, and clinical recommendations.
• Ability to work independently, make sound decisions, and prioritize tasks in a dynamic environment.
• Ability to maintain confidentiality and comply with ethical and legal standards.
• Physical ability to assist residents with daily living tasks and implement physical interventions if necessary.

Education, experience, and other qualifications include:

• High School Diploma or GED required
• Minimum of two (2) years of experience in a residential or direct care setting serving individuals with ASD and/or IDD.
• At least one (1) year of supervisory or leadership experience strongly preferred.
• Knowledge of trauma-informed care, behavioral support strategies, and person-centered planning.
• Strong organizational, communication, and interpersonal skills.
• Ability to manage multiple priorities, lead staff, and respond effectively in crisis situations.
• Must be able to complete and maintain required certifications (e.g., CPR/First Aid, PMT, DDS Medication Certification).
• Valid driver's license and clean driving record required. May be required to drive company vehicles.
• Ability to work a flexible schedule and meet on-call responsibilities.

Work environment and physical demands include:

• Work is performed in a group home or residential setting.
• Must be able to lift up to 50 pounds, assist with physical interventions, and support individuals with mobility needs.
• Ability to be on feet for extended periods and participate in recreational or community-based activities with residents.
• Exposure to behaviors that may require de-escalation or intervention.
• Perform all requirements of physical management techniques (PMT).

A job description is not meant to be all inclusive of every task and/or responsibility.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.