Retail Supervisor - New Orleans Pelicans Team Store

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world’s most iconic sports properties. At Fanatics, we bring our BOLD Leadership Principles to life every day—building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset. ROLE OVERVIEW The Retail Supervisor is responsible for delivering meaningful business and fan impact through BOLD leadership capabilities and execution excellence. The Retail Supervisor plays a critical role in the store and/or venue assisting the leadership team with creating the ultimate game day and fan experience by leading the front-line part-time retail team. The Retail Supervisor will drive results through coaching to carry out operational excellence expectations and work a full-time schedule that includes days, nights, weekends, and extended hours on game day and during events. HOW YOU WILL DRIVE IMPACT Drive sales results by consistent execution of daily operations. Support back‑of‑house operations; maintain stockroom organization. Demonstrate proficiency in Fanatics and retail operation systems including POS, OpSuite, My Playbook, Service Now, and OKTA. Make recommendations to the Leadership team regarding revenue targets, per cap, and UPT (unit per time). Work with Retail Associates to ensure an exemplary fan experience. Communicate expectations for assignments and projects to the part‑time retail team. Provide training and assistance to all part‑time retail team. Coach retail team based on observed job performance and knowledge of operational excellence. Encourage and model Fanatics’ values. Perform ‘Manager on Duty’ responsibilities. AI & DIGITAL CAPABILITY Apply AI and technology to improve efficiency, quality, and outcomes. Use data and digital tools to inform decisions and enhance performance. Demonstrate curiosity and adaptability in adopting new technologies and ways of working. Contribute to a culture of innovation and continuous improvement. CAPABILITIES & EXPERIENCE YOU BRING 2+ years in retail or sales preferred. Possess a fun, outgoing, confident, professional demeanor. Prior leadership experience preferred. Ability to work well with all levels of management, build partnerships, and coach teams. Ability to anticipate and solve problems and act decisively. Ability to represent Fanatics/League/Team values and standards. Ability to balance, prioritize, and delegate multiple projects while remaining calm under pressure. Strong communication, literacy, and numeracy skills. Ability to work independently and responsibly in a fast‑paced environment. Foreign language skills are a plus. WHERE YOU’LL WORK AND WHAT’S REQUIRED On‑site at location. Regularly required to sit, stand, reach, bend, and move about the facility as needed. Must be able to lift and carry up to 30 lbs. Game day scheduling may involve exposure to various weather elements if the assigned location is outdoors. WHAT’S IN IT FOR YOU Culture: Join a team where you’re surrounded by top‑tier talent, driven by a shared passion to relentlessly enhance the fan experience. With a focus on collaboration, support, and continuous development, you’ll be empowered to help shape a culture that celebrates both individual and team successes. Benefits: We provide a wide range of health, financial, legal, and development assistance, including wellness programs with fitness and weight management partners, paid maternity, paternity leave, and infertility treatment. Additionally, we offer flexible time off and a competitive 401(k) plan to support your financial future. #J-18808-Ljbffr Fanatics