Bilingual Patient Experience Coordinator - Spanish/English

Description

Healthcare, Reimagined - Starts with you

At Vida Integrated Health, we're redefining what healthcare feels like-more human, more connected, and built around real relationships.

As a Patient Experience Coordinator, you're not just at the front desk-you're the first impression, the connector, and the energy of the clinic. You help patients feel seen, supported, and confident in their care from the moment they walk in.

If you're someone who thrives in a fast-paced environment, enjoys connecting with people, and wants a role where you can grow and make an impact-this is for you.

This position requires candidates to speak fluent Spanish and English.

Why People Love Working at Vida

• Team-based, collaborative care (you're never doing this alone)
• Real growth opportunities across multiple clinics
• A company focused on innovation and better patient care
• A culture built on teamwork, humility, and continuous growth
• Generous + flexible paid time off
• Paid holidays
• Full benefits (medical, dental, vision, life insurance, and more)
• $2,000/year Internal Wellness Credits (used on services)
• Product & supplement discounts
• 401(k) with employer match

Schedule: Full Time, Mon-Fri, 10:30 am - 7:30 pm

Responsibilities

You'll be the hub of the clinic , helping everything run smoothly while creating an exceptional patient experience.
• Welcome patients and create a positive, professional first impression
• Coordinate schedules across multiple providers and services
• Manage calls, texts, and follow-ups with clarity and care
• Collect payments and guide patients through financial expectations
• Verify insurance and confidently explain coverage
• Keep clinic flow organized and efficient
• Maintain accurate records and systems
• Support your team and contribute to a high-performing clinic environment

Qualifications

What We're Looking For
• Bilingual, fluent in Spanish and English
• Strong communication and people skills
• Highly organized with attention to detail
• Comfortable multitasking in a fast-paced environment
• Positive, team-first mindset
• Confidence in discussing insurance and payments with patients
• Quick learner who takes initiative
• Comfortable with computers and systems (EMR experience is a plus)
• Experience in healthcare or customer service is helpful, but not required