Experienced Front Desk Attendant + Bartender

Hotel Royal Oak

Hotel Royal Oak isn't your typical hotel, and we're not looking for a typical front desk agent. We're looking for an experienced hospitality professional who can confidently run a front desk, make a great cocktail, connect with guests, and help create the atmosphere that makes people want to come back.

This is a hybrid Front Desk Attendant + Bartender position. Depending on the shift, you may be checking guests into the hotel, helping someone discover their new favorite record, making cocktails in the Hi-Fi Lobby or Vinyl Room, recommending somewhere to eat in Royal Oak, or simply making sure the property feels welcoming, fun, and taken care of.

If you've worked in hotels, restaurants, cocktail bars, or hospitality-driven environments and enjoy being around people, we'd like to meet you.

About Hotel Royal Oak

Hotel Royal Oak is an independent 55-room boutique hotel in Royal Oak, Michigan with a personality all its own. Our property includes the Hi-Fi Lobby + Bar, Vinyl Room, Bridge Billiards Lounge, Vibe Pavilion and outdoor gathering spaces alongside our guest rooms. We're building something that sits somewhere between a boutique hotel, neighborhood hangout, cocktail bar and really great house party. Our team doesn't just operate the hotel, we create the experience. This isn't a position where you stand behind a desk all night. You'll be expected to move comfortably between hotel operations, guest service and beverage service while maintaining the personality and standards of Hotel Royal Oak.

Front Desk + Guest Experience

• Welcome and check guests in and out of the hotel
• Manage reservations, payments and guest accounts
• Answer phones, texts and guest questions
• Assist with room assignments and reservation changes
• Handle guest concerns confidently and professionally
• Provide recommendations for Royal Oak and the surrounding area
• Communicate with housekeeping, maintenance and hotel leadership
• Monitor hotel activity and help maintain a safe, welcoming environment
• Keep the lobby and guest-facing spaces organized and presentation-ready
• Help create memorable guest experiences instead of simply completing transactions

Bartending + Beverage Service

• Prepare beer, wine, spirits and craft cocktails
• Follow cocktail recipes, specifications and build standards
• Provide knowledgeable and engaging bar service
• Maintain proper pours and responsible alcohol service
• Set up, stock and break down bar areas
• Maintain clean and organized bar stations
• Handle Toast POS transactions and guest tabs
• Monitor liquor, mixers, garnishes and bar supplies
• Assist with bar prep and restocking
• Help maintain the atmosphere and energy of our bar and lounge spaces

And yes, we have a room dedicated to vinyl. In the Vinyl Room, we play sides, not songs. You'll help guests navigate the record collection, take requests and maintain the atmosphere while protecting the equipment and records that make the room special.