Housing Administrator Assistant

Job Description

Job Description

Housing Administrator Assistant 

Family Service Association of Bucks County
Langhorne, PA | Part-Time (24 hours per week) | $20.80 / hour 

At Family Service Association of Bucks County, we are always seeking compassionate and qualified individuals dedicated to making a difference in the lives of others. Each year, we assist nearly 30,000 individuals in overcoming a wide range of challenges—from substance use and mental health issues to homelessness.

If you have a passion for helping people and want to be part of a team that listens, cares, and provides support every day, we invite you to explore this career opportunity as a Housing Administrator Assistant. 

Why You’ll Love Working Here

• Work-Life Balance: Vacation and sick leave to recharge and care for yourself and your loved ones.
• Professional Growth: Continuing education, mentorship and supervision, and career advancement opportunities.
• Employee Support: Access to the Employee Life Assistance Program for mental health, legal, financial, and personal guidance.
• Perks and Discounts: LifeMart program savings on electronics, wellness, travel, childcare, and more.

Key Responsibilities

• Serve as the first point of contact for individuals seeking housing assistance, providing information, referrals, and application guidance.
• Review and process housing applications to determine eligibility in accordance with HUD, CoC, and agency requirements.
• Conduct in-person intake interviews and housing assessments.
• Manage and maintain program waitlists when immediate housing is not available.
• Collect, verify, and maintain required client documentation, including income, household composition, disability status, homelessness history, and HIV status (HOPWA).
• Assist with annual and ongoing recertifications to ensure continued program eligibility and compliance.
• Maintain organized, accurate, and audit-ready physical and electronic client files.
• Assist with data collection and reporting for Annual Progress Reports (APR) and other required performance reports.
• Support leasing, admissions, move-ins, and move-outs for housing participants.
• Assist with preparation and submission of monthly rental assistance payments.
• Maintain payment tracking logs and supporting documentation.
• Track NSPIRE inspection results, corrective actions, and required deadlines.
• Maintain landlord and property management documentation, including W-9s, ACH forms, insurance, and contact information.
• Communicate routinely with landlords and property managers and document housing-related concerns for escalation as needed.
• Assist participants with applications to other permanent housing resources, including Housing for Disabled Persons and Housing Choice Voucher programs.
• Educate participants on tenant responsibilities, landlord/tenant relationships, and fair housing rights.
• Coordinate closely with the Housing Administrator, Medical Case Managers, and other staff to support housing stability and program compliance.
• Request, retrieve, organize, and securely maintain EIV (Enterprise Income Verification) reports in accordance with HUD requirements.
• Participate in required trainings, meetings, and program briefings.
• Perform administrative and clerical tasks to support housing program operations.
• Maintain confidentiality and handle sensitive information in compliance with HIPAA and HUD standards.
• Be flexible with scheduling and duties to meet program and agency needs.
• Perform additional duties as assigned.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Computer proficiency: HMIS, Credible, ADP, Microsoft Office Suite.