Member Specialist

Location: Sam's Club #8210, 600 N Burleson Blvd, Burleson, TX 76028-2901 Responsibilities Provides member service; maintains the checkout area; resolves member issues and concerns; promotes Sam's Club products and services; provides guidance and support to members regarding self-service technology; processes member purchases; assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types; follows company safety standards, procedures, and guidelines, including conducting safety sweeps; follows proper procedures for handling merchandise; corrects and reports unsafe situations to facility management; maintains entrance areas, verifies membership cards, identifies member needs, assists members with purchasing decisions, locates merchandise, promotes company products and services, zones the area, arranges and organizes merchandise, assists members with transporting items; maintains a safe shopping environment; maintains exit areas; reviews member receipts; acknowledges the member and identifies member needs; assists with securing and safeguarding Sam's Club assets and property; maintains paperwork, logs and other required documentation; executes emergency response procedures; ensures compliance with company security and safety practices; assists with training of Member Frontline Services associates; teaches new technology and tool functionality; delivers new programs rollout training; provides continuous learning and process improvement opportunities; ensures area of responsibility is maintained in accordance with company policies and procedures by properly handling returns; identifies shrink and damages; complies with company policies, procedures, and standards of ethics and integrity; completes work assignments and priorities using policies, data and resources; collaborates with managers, co-workers, customers and other business partners; communicates progress and information; determines and recommends ways to address improvement opportunities; and adapts to and learns from change, difficulties and feedback. Minimum Qualifications Retail experience including operating front end equipment (for example, cash register). Working with mobile retail applications. Preferred Qualifications Retail experience including operating front end equipment (for example, cash register). Working with mobile retail applications. Benefits Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting; you will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. Live Better U is a company-paid education benefit program for full-time and part-time associates; programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates; tuition, books, and fees are completely paid for by Walmart. The hourly wage range for this position is $17.00 to $25.00; the actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at Respect the Individual : Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps to attract the best talent. Respect the Individual : Works as a team; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence. Respect the Individual : Strengthens the team by helping, developing and mentoring others; recognizes others’ contributions and accomplishments. Act with Integrity : Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us. Act with Integrity : Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent. Serve our Customers and Members : Delivers results while putting the customer first. Serve our Customers and Members : Makes decisions based on reliable information; balances short- and long-term priorities; and considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders. Strive for Excellence : Displays curiosity and a desire to learn; takes calculated risks; and demonstrates courage and resilience. Strive for Excellence : Drives continuous improvements; is open to and uses new technologies and skills; and supports others through change. At Sam's Club, we foster a culture of teamwork, growth, and innovation. Associates are empowered to take initiative, solve problems, and contribute to delivering exceptional service and value. We believe in supporting each other like family, creating an environment where everyone’s voice is heard. Collaboration is at the core of everything we do. We’re committed to your development, offering continuous learning opportunities and celebrating the unique skills each associate brings. At Sam’s Club, your work makes an impact every day, and we’re excited to have you as part of our community. #J-18808-Ljbffr Walmart