Bilingual Customer Service Representative

Job Description

Job Description

Applicants must reside in Puerto Rico in order to be considered for this position!

Are you an experienced bilingual or Spanish-speaking call center representative looking for a new opportunity? We are hiring immediately for a Customer Service Representative! This is a full-time opportunity with on-site training based in Guaynabo. Candidates should have an associate degree and be team-oriented, organized, and attentive with the ability to manage customer accounts and resolve concerns. We highly value the reliability and availability of candidates' prospective work schedules. Oportunidad de empleo!

Perks & Benefits

• Casual Dress Code
• Climate Controlled Environment
• Other on the spot perks
• Paid Training
• Weekly paychecks
• Direct Deposit or Cash Card pay options
• Paid Sick Leave
• Paid Time Off
• $12.00 - $13.50/Hour

Employment Type & Shifts

• Full Time
• Part Time
• Long Term
• 1st Shift
• 2nd Shift

Job Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Identify customer needs, research issues, and provide solutions
• Maintain strong communication records for all conversations
• Able to process & enter a large amount of data into our system with accuracy
• Meet individual and team performance goals
• Strong written and verbal communication skills.
• Excellent attention to detail
• Hablante bilingue requerido
• Proficient with Windows operating systems
• Knowledge of Microsoft Office suite (Excel, Word, Outlook)
• 1 year of Customer Service experience
• Available to work a schedule between 7:00 AM and 8:00 PM (Monday to Saturday)
• Reliable transportation
• 40 words typed per minute minimum

Associate Requirements

• Associates Degree
• Drug Test
• Must be at least 18 years old

The hourly rate for this position is anticipated between $12.00 - $13.50 per hour. This range is a good-faith estimate, based on the shift you work and other considerations permitted by law. An employee's pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer medical, dental, vision, life, and more. More details about benefits can be found at

Staff Management | SMX is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, sexual orientation, age, gender identification, protected veteran status, or any other characteristic protected by law. We consider qualified applicants with arrest and conviction records in accordance with applicable law. Accommodations are available on request for candidates taking part in the selection process. If you require disability-related accommodation during the recruitment process, please contact your Recruiter or Employee Relations. TrueBlue, Inc. and its brands will consult with all applicants who request disability-related accommodation during the recruitment process to ensure that the accommodation provided takes into account the applicant's individual accessibility needs.

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You deserve a job you can feel good about.

At Staff Management | SMX, we strengthen communities by creating opportunities that put people to work. As partners in our clients' distribution, fulfillment and manufacturing operations, we help place associates onsite along with a full support team.

Whether you’re an associate working on site, a field support team member or a corporate professional, you’ll be part of something important here at Staff Management | SMX. We take pride in what we do because what we do matters - to our families, our communities and each other.

We offer positions in the US and Canada and our recruiters are always near to help you. Visit our careers page to find the right opportunity for you!

Company Description

You deserve a job you can feel good about.\r\n\r\nAt Staff Management | SMX, we strengthen communities by creating opportunities that put people to work. As partners in our clients' distribution, fulfillment and manufacturing operations, we help place associates onsite along with a full support team.\r\n\r\nWhether you’re an associate working on site, a field support team member or a corporate professional, you’ll be part of something important here at Staff Management | SMX. We take pride in what we do because what we do matters - to our families, our communities and each other.\r\n\r\nWe offer positions in the US and Canada and our recruiters are always near to help you. Visit our careers page to find the right opportunity for you!