Account Executive
Jobtailor
- Train dealership personnel on the use of Vitu.
- Meet with dealership management to review processes and procedures pertaining to their DMV paperwork.
- Monitor dealer error rates, active user list, and RIA/Dealer licenses to ensure compliance with DMV's regulations.
- Maintain a strong business relationship with key dealership personnel.
- Provide Vitu/VITU support via phone, chat and email as needed.
- Deliver exceptional customer service and support by being responsive and proactive to customer needs.
- Client Advocate - Suggests improvements to the program on behalf of the client and addresses client issues and concerns.
- Compliance - Ensure that the dealership is following DMV EVR & RIA procedures and regulations by conducting compliance audits.
- DMV Support - The AE will be called on by clients to answer or find the answer to complex DMV issues.
- Navigate a dealer's DMS to ensure that it is calculating DMV fees properly.
- Conduct DMV fee training both in-person and via webinar.
- Serve as the primary point of contact for assigned dealers, resolving issues and complaints swiftly and effectively, ensuring timely solutions and corrective/preventive actions.
- Identify upsell and cross-selling opportunities, pitching them to existing clients, and communicating interests to Sales.
Vacancy posted 1 day ago
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