Practice Assistant II

Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary The Practice Assistant II will support surgeons within the Division of Otolaryngology at Brigham and Women's Hospital. The Practice Assistant II is responsible for all administrative duties for their Surgeon's practices. Brigham and Women’s Hospital is dedicated to:

• serving the needs of our local and global community
• providing the highest quality health care to patients and their families
• expanding the boundaries of medicine through research
• educating the next generation of health care professional

Brigham and Women’s Hospital is committed to putting every patient first. Every employee plays a role in providing a positive impact on patients and the care they receive at Brigham and Women’s Hospital. Your work will be distinguished by the delivery of high-quality and safe patient care, respect and dignity in all interactions with patients, families and colleagues and by customer service excellence. All employees are expected to embrace this commitment and demonstrate behavioral competencies in the following areas: People: Focus on serving the community through collaboration and respect Self Management: Accountability, professionalism and commitment to growth and development Organization: A commitment to quality, service and exceptional performance Meeting these expectations is key to the success of your department and the organization. The Practice Assistant II for the Division of Otolaryngology supports the administrative aspects of the division by supporting some of the surgeons. This role is under the direct support of the Senior Administrative Director. The Otolaryngology Division is comprised of 14 Surgeons, 4 Nurse Practitioners, 10 Audiologists, and 5 Speech Language Therapists. There are 11 full time Practice Assistant’s that support the daily practices of our clinicians. The role of the Practice Assistant II is to provide administrative support to assigned surgeons and ensure that their practice is functioning appropriately.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

General Duties and Responsibilities: · Perform duties under moderate supervision with intermediate to advanced proficiency in administrative skills · Act as a super user for scheduling, registration, and billing systems. Provide training and assistance to others in these areas · Schedules patient office appointments; coordinating with others as appropriate. Provides information to physician and clinical team as appropriate. · Refers patients to appropriate hospital departments for registration, referral and financial services as needed. · Obtains, provides and maintains medical records in support of patients visits, surgeries, and billing other needs. · Maintains high level of knowledge and skill in the use of appropriate electronic systems to obtain and provide information. · Provide routine and more complex administrative support as: typing memos and letters, answering phones, and taking and distributing messages. · Coordinate calendar and schedules including: provider meetings, provider clinic sessions and all other calendar management requests · Maintains surgeons office to include: calendar management, travel, office reception, mail processing, correspondence and reports and related responsibilities of a secretarial nature · Ensures timely renewal and maintains files of Surgeon’s medical license(s), DEA certificate, professional liability insurance, etc. · Maintains and advanced level of knowledge regarding insurance and billing practices. Attends meetings and educational sessions to secure this knowledge base.

• May schedule OR cases
• Participates in periodical staff meetings and other department meetings
• Cross covers other staff members (breaks, lunches, vacations, leaves etc)
• Assist with special projects as directed.
• Follow HIPAA guidelines for the management of patient privacy and

confidentiality · Other duties, as assigned Qualifications

QUALIFICATIONS

Level of education required: · Minimum of a high school diploma or GED Work experience required:

• Minimum of one year applicable work experience required
• Some additional training in office systems or other post high school education

preferred. Technical skills required:

• Knowledge of practice operations and standards.
• Ability to problem solve with limited direction
• Effective communication to maintain positive working relationships with

Division employees

• Strong customer services skills in a high-volume setting
• Systems skills including Microsoft Office Suite, and EPIC is preferred
• Initiative and ability to work independently and lead/work in teams
• Excellent organizational, analytical and time-management

Additional Job Details (if applicable) Remote Type Hybrid Work Location 75 Francis Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.71 - $24.94/Hourly Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io.

MASS GENERAL BRIGHAM COMPETENCY FRAMEWORK

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.