Branch Manager

Work closely with the Branch Manager to attain branch and Bank goals Ensure day-to-day operational excellence in the branch Supervise and lead Tellers Provide Breakthrough Client Service Process transactions and place clients in appropriate account and loan products Cross-sell bank services and make referrals to other departments Ensure the branch meets or exceeds operations standards and is responsible for satisfactory audits Monitor sales and service goals and coach team members to deepen customer relationships Develop and maintain strong relationships with consumers and businesses in the local community Provide proactive solutions and problem resolutions aligned with Breakthrough Client Service Standards Back up the personal banking team by opening accounts, receiving loan requests, and gathering credit-related information Manage, lead, train, and coach Tellers; may oversee personal bankers with the Branch Manager Process and oversee branch opening and closing, overdraft monitoring, wire transfers and collections, stop payments, and branch controls Requirements High School Diploma or GED, required 2 years of retail banking experience required Associate’s or Bachelor’s, Vocational, or Technical Degree in banking, business, or related field preferred Equivalent work experience preferred as an alternative to the preferred degree 1 year of management or supervisory experience preferred 1 year of consumer and small business lending origination experience preferred Customer service background in retail or banking Ability to grow sales through long-lasting, knowledge-based client relationships and customized solutions Demonstrated leadership skills, including handling difficult customer and associate conversations professionally Strong attention to detail and ability to multitask Proficient use of spreadsheets, banking computer systems, related software, and office equipment Ability to perform repetitive movements such as counting cash, typing, and handling documents Must act as a Bank MLO and register as an MLO under SAFE Act requirements Limited to open-end mortgage transactions; not authorized to act as a Bank Closed-End MLO Core Competencies Demonstrates strong leadership and management skills in a retail banking environment, with a focus on operational excellence, customer service, and sales growth. Proficient in consumer and small business lending, with a commitment to building long-lasting client relationships. Highest-signal resume keywords Retail Banking Experience Management or Supervisory Experience Consumer and Small Business Lending Origination Customer Service Skills Bank MLO Registration ATS Optimization Keywords Hard Skills Transaction Processing Sales Goal Monitoring Overdraft Monitoring Wire Transfers Collections Branch Controls Account Opening Loan Processing Spreadsheet Proficiency Banking Computer Systems Soft Skills Leadership Skills Attention to Detail Multitasking Ability Problem Resolution Customer Relationship Management Certifications & Qualifications Bank MLO Registration SAFE Act Compliance Industry Keywords Retail Banking Client Service Standards Cross-Selling Audit Standards Community Relationship Development Tools & Technologies Banking Software Office Equipment #J-18808-Ljbffr