E-Commerce Associate

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Job Summary

Tampa Bay Sports is seeking organized, detail-oriented team members to support our e-commerce operations as the official online retailer of the Tampa Bay Lightning and Tampa Bay Sun FC. This role plays a key part in delivering a top-notch fan experience, with a primary focus on the accurate and timely fulfillment of online orders.

Essential Duties and Responsibilities

• Accurately pick products for online orders using packing slips or pick lists

• Pack items securely for shipping, ensuring products arrive safely to customers

• Print and apply shipping labels; prepare shipments for daily FedEx pickups

• Maintain a clean, organized, and efficient packing/shipping workspace

• Help consolidate and organize inventory to maximize storage efficiency

• Restock e-commerce inventory and pull new merchandise from the warehouse

• Assist with product tagging, promotional packaging, and special projects

• Support returns and exchanges processing

• Participate in cycle counts, inventory audits, and other retail operations as needed

• Provide support during promotions, game days, and special events

• May be assigned to work in different functions of retail or event types as needed, including concerts, hockey games, the plaza store, warehouse, etc.

Qualifications

• At least six months prior experience working in customer service

• Ability to work effectively both independently and as part of a team

• Previous experience in e-commerce fulfillment, shipping, or retail is preferred

• Familiarity with Shopify and ShipStation is preferred

• Capable of multitasking and prioritizing in a deadline-driven environment

• Strong attention to detail with excellent organizational skills

• Strong verbal and written communication skills

• Willingness to occasionally support other areas of retail operations

• Availability during peak seasons, game days, and promotional events may be required

Working Conditions

• Must be able to stand on feet for long periods of time, walk long distances and climb stairs.

• Must be able to communicate clearly and concisely in the English language

• Ability to work in areas that can become crowded with equipment and/or people

• Ability to work comfortably around special effects including, but not limited to: haze, strobe lights, lasers, etc.

• Ability to work in loud environments

• Ability to lift and carry up to 25lbs

• Must be able to walk up to 0.5 miles to and from designated employee parking areas, including in varying earther conditions and during high-traffic event times

• Must have the ability to work a flexible schedule including long hours, nights, weekends, and holidays

• Must be able to work in cold/hot indoor and outdoor temperatures

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.