Program Manager

Zelis AI Program ManagerZelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture.Position OverviewZelis is evolving toward an AI-first operating model. This role owns end-to-end program management for AI and strategic technology initiatives, creating the visibility, governance, and reporting structure that leadership needs to drive these transformations forward. You'll be the connective tissue across engineering, product, and operations on high-visibility programs. Your core mission is structure in ambiguity: translating complex program status into clear executive communication, managing cross-functional dependencies, and keeping momentum on initiatives that matter to the organization. Help us build and refine an operating model that maximizes our potential in the new landscape of AI technology!What You'll Do:Own program tracking across all active AI and strategic technology initiatives, maintaining a single source of truth on program status, milestones, and risks.Design and maintain a program governance framework: charters, decision gates, milestone cadences, and escalation paths.Build and manage a regular executive reporting cadence, producing clear, concise program updates for VP and senior leadership audiences.Partner with the Director of Agile PMO to surface program risks early and drive resolution across engineering, product, and operations stakeholders.Facilitate cross-functional alignment on AI initiative priorities, sequencing, and resource conflicts.Manage intake and initial scoping for new strategic program requests, working with leadership to assess feasibility and set realistic timelines.Track and communicate progress against AI operating model adoption goals across technology teams.Coordinate with external vendors and partners on AI programs where applicable, managing deliverables and keeping internal stakeholders informed.Contribute to PMO delivery standards, particularly as the organization evolves its Agile and Kanban-based delivery models.What You'll Bring to Zelis:8+ years of program or project management experience with direct accountability for multi-team, strategic programs.Demonstrated experience managing programs with VP or senior leadership visibility and executive reporting responsibility.Strong written communication skills; ability to synthesize complex program status into concise leadership updates.Proficiency with AI tools and experience developing intelligent prompts, workflows, or lightweight automation.Comfort operating in ambiguous, fast-moving environments with competing priorities.Bachelor's degree in a relevant field.Preferred QualificationsPrior experience on AI transformation, data platform, or technology modernization programs.PMP, PMI-ACP, or PgMP certification.Familiarity with SAFe, Kanban, or hybrid Agile delivery models at scale.Master's degree in business, technology management, or a related field.Experience working inside a PMO or Center of Excellence function.Location and Workplace FlexibilityZelis is headquartered in the U.S., with multiple locations across the country and in Hyderabad, India. Check out our locations to learn more about our offices. All employee work locations are based on the needs of the position and are determined by the Leadership team. In-office work and activities vary based on work and team objectives in accordance with Company policies.While location expectations vary by role, candidates within approximately 50 miles of a U.S. office are generally preferred to support collaboration when needed. Our hybrid approach is flexible, and in-office presence is guided by team and business needs rather than a fixed weekly schedule.Base Salary Range$115,000.00 - $145,350.00At Zelis we are committed to providing fair and equitable compensation packages. The base salary range allows us to make an offer that considers multiple individualized factors, including experience, education, qualifications, as well as job-related and industry-related knowledge and skills, etc. Base pay is just one part of our Total Rewards package, which may also include discretionary bonus plans, commissions, or other incentives depending on the role.Zelis' full-time associates are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees' health, well-being, and financial protection. The US-based benefits include a 401k plan with employer match, flexible paid time off, holidays, parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.Equal Employment OpportunityZelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We welcome applicants from all backgrounds and encourage you to apply even if you don't meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.Accessibility SupportWe are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email View email address on click.appcast.io.