Optical Consultant

Job Overview Optical Consultants are responsible for selling eyewear and accessories to patients. They ensure patients are fitted with the right‑size frames, dispense lenses with correct prescriptions and measurements, and provide a complete understanding of customized recommendations for products and services. Their technical and customer service skills are central to patient satisfaction and repeat business. Location & Employment Type Kirkland, Washington, USA – Full‑time. Responsibilities Delivers extraordinary experience to each patient, providing a complete understanding of our customized recommendations for products and services. Develops own clientele by providing outstanding service and obtaining referrals. Keeps current on company/industry products, procedures, manufacturer rebates, and types of lenses and frames available. Takes and returns patient calls, updates patients on the status of their order, resolves order issues, and escalates any issues with the Store Manager as necessary. Retrieves patient charts and electronic health records. Assists patients in selecting frames, lens type, and lens treatments including tints and coatings based on specific patient needs and facial measurements. Educates patients on proper eyeglass and contact lens care. Collects eye and face measurements to ensure proper fit. Interprets prescriptions written by optometrist and ophthalmologist. Creates work orders for lab technicians, specifying information on lenses needed. Follows up on all pending orders, verifies delivery within time guidelines, and informs patients of status when delays occur. Dispenses glasses by inspecting the product, checking for proper fit, adjusting if necessary, and soliciting feedback. Adjusts eyewear to ensure visual acuity, proper fit, and patient comfort using various tools and performs eyewear adjustments and repairs. Proficient in using tools such as pupilometers, PD sticks, lensometers, pliers, wrenches, and frame warmers. Regularly communicates with technicians and/or store managers, providing additional patient information or requesting order status. Inspects the final product to ensure there are no flaws; cleans and polishes lenses using cloths and solvents. Cleans and organizes frame boards, displays, mirrors, work benches, office area, bathrooms, and breakroom to maintain overall cleanliness and visual appeal of the store. Restocks retail boards with new merchandise. Understands product issues and analyzes any problems; thoroughly answers patients’ questions regarding insurance, warranty, products, materials, services, pricing, upgrades, and promotions. Collaborates with technicians, front desk associates, managers, and optometrist. Sells miscellaneous products such as cleaners, contact lens supplies, sunglasses, and safety glasses. Requirements High School Diploma. Minimum of one year experience working as an optician strongly preferred. Experience with HIPAA requirements preferred. Strong organizational skills and attention to detail. Strong communication skills (verbal and written). Excellent customer service skills and pleasant demeanor; experience with sales preferred. Manual dexterity and hand‑eye coordination. Dependability and punctuality. Ability to lift up to 30 lbs, bend, kneel, and stand up to 8 hrs a day. #J-18808-Ljbffr AEG Vision