Management and Program Analyst (Executive Review)

Summary This position is located in the Department of Veterans Affairs, Veterans Benefits Administration (VBA) Education Service (EDU) and serves as the Management and Program Analyst (Executive Review) within the Executive Management Office. Responsibilities Specific duties include: Manages and reviews correspondence for technical and substantive compliance with management and department policies, including reviewing for grammar, punctuation, and other VA style requirements. Manages and reviews all requests for information, determines the required level of involvement, and refers issues to the appropriate managers. Monitors requests to ensure timely responses and acts an "ambassador" for EDU and a broker for EDU's programs in coordinating requests and responses. Develops and recommends effective and efficient internal management controls and administrative practices for the Education Service Executive Review team. Performs a variety of duties to carry out, administer or advise on work connected with assuring the quality of work transactions, business processes and delivery of services needed to carry out federal government programs and functions. Serves as the caseworker for EDU's highest level executive and senior leadership and highly sensitive requests. Reviews program surveys, special studies, regulations, project reviews and other reports to identify problem areas, inefficiencies and inconsistencies in communications and/or operations. Recommends modifications and revisions to internal policy guidance, ad hoc responses, reports, and other documents to improve the effectiveness and efficiency of EDU communications. Participates with the Executive Management Officer, Deputy Directors and other key officials in EDU, in discussions which require follow-up action to resolve. Furnishes technical advice on proposed policies and procedural changes to Staff officials, EDU elements, and other VBA BLs on Veterans benefits. Reviews proposals and actions requiring the approval of the Program Implementation Office (PIO), EMO, Deputy Directors, and Executive Director. Performs necessary research and contacts key officials within and outside EDU to clarify, request or collect needed data. Determines impact of proposals and makes appropriate recommendations. Follows up on issues as necessary to ensure that appropriate action is implemented timely. Coordinates and prepares presentations for the EDU Executive Director and EMO. Researches and obtains needed materials and designs appropriate presentation of information. Serves as the caseworker for EDU's highest-level executive and highly sensitive requests. Conducts thorough fact gathering, research, and analysis to provide advice and direction to business line leadership, division staff and teams before assigning tasks. Information provided in response to inquiries from leadership, division staff and teams is consistently responsive and offers alternatives when possible Ensures all customers, including internal and external stakeholders, and staff employees receive prompt, accurate, and courteous assistance. Engages with others providing prompt, accurate, and courteous information in a manner that builds credibility for Education Service. Maintains effective cooperative working relationships with all supervisors, coworkers, and others in the immediate office. Encourages and listens to customer feedback, and additional feedback provided by employees and managers, both positive and negative, and acts quickly to resolve complaints or partners with coworkers to do so. Supports the work of the team through timely and accurate resolution of taskers and customer service contacts by work actions. As a team member, contributes to the group effort by supporting fellow teammates with technical expertise and open communications and by the ability to effectively communicate in a courteous manner with customers verbally or in writing. Work Schedule: Full time, Monday through Friday Compressed/Flexible: Not Available Telework: Available Virtual: This is not a virtual position. Position Description/PD#: Management and Program Analyst (Executive Review); GS13 - PD 39178A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not Required Requirements Conditions of Employment As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement:05/28/2026. TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. For a GS-13 position you must have served 52 weeks at the GS-12 level. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience and/or education as described below: GS-13 Grade Level: Specialized Experience: Preparing written communication involving departmental policy/programs; preparing speeches/correspondence for high level officials; preparing technical reports, correspondence and recommendations; and consolidating complex information from a variety of sources in final form for presentation (either orally or in writing) in a clear and understandable manner to higher-level officials, subordinate managers, and employees. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week. Physical Requirements: The work is primarily sedentary, although some slight physical effort may be required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at Education Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer (TJO). Please visit the Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP), va.gov/EMPLOYEE/docs/The-Fair-Chance-to-Compete-Act.pdf for more information. The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. This job opportunity announcement may be used to fill additional vacancies. For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.