Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency in February 2018, and since then we’ve built a strong team of dedicated professionals who share a commitment to excellence. We offer a comprehensive benefits package that includes a 401(k), health insurance subsidy, and paid time off to support a healthy work-life balance.

I earned my bachelor’s degree in Business from Mississippi State University and am deeply involved in the local community. Our agency partners with organizations like the Desoto County Dream Center, the Community Foundation of Northwest Mississippi, and local food banks. We also participate in initiatives such as the Thanksgiving Meal Fundraiser and stay active with the Southaven and Hernando Chambers of Commerce.

Our office is strategically located in the heart of DeSoto County along the rapidly growing Getwell corridor. While we're located in Southaven, we're just minutes from Olive Branch and Hernando and surrounded by established neighborhoods, new residential and commercial development, and several of the area's leading schools. With the community continuing to grow around us, there is tremendous opportunity for motivated team members to build relationships and excel in the insurance industry.

Our culture is high-performing and relationship-driven. We focus on understanding each customer's needs, providing personalized solutions, and building relationships that last. We're looking for motivated, detail-oriented professionals who want more than just a job - they want to build a career, embrace challenges, and continually improve.

If you're passionate about growth, driven by success, and excited by the opportunity to grow alongside a thriving community, we'd love to meet you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Will Patton - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Property & Casualty Insurance License 
• Life/Health Insurance License 
• Ability to obtain licensing requirements if unlicensed