Guest Room Attendant | Towneplace Suites Columbus North-OSU

Shaner Hotels has an exciting opportunity at our 119-room TownePlace Suites Columbus Upper Arlington ! Conveniently located just minutes from The Ohio State University , our hotel offers guests a comfortable extended-stay experience in one of Columbus, Ohio's most vibrant communities.

Situated in Upper Arlington, our property provides easy access to all that Columbus has to offer, including world-class sporting events, dining, entertainment, shopping, and local attractions. Guests enjoy the convenience of being close to the university, business districts, and the many experiences that make Columbus a premier destination.

TownePlace Suites offers spacious accommodations designed for longer stays, featuring modern guest suites, fully equipped kitchens, complimentary breakfast, free high-speed Wi-Fi, fitness center, and inviting spaces where guests can feel at home.

If you're passionate about hospitality and enjoy creating memorable experiences for guests, TownePlace Suites Columbus Upper Arlington offers an excellent opportunity to grow your career with Shaner Hotels . Join a team dedicated to service excellence, teamwork, and making every guest feel welcome.

Shaner Hotel Group

Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties , representing over 8,000 guest rooms across 14 states and three countries .

We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.

Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support .

Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Maintains standards of quality and cleanliness throughout daily assignments.
• Observes all house and safety rules, housekeeping room procedures, and security procedures.
• Cleans and services assigned guest rooms by category priority according to franchise and hotel standards.
• Returns and restocks cart at end of shift.
• Complete additional deep cleaning / seasonal cleaning functions as scheduled.
• Other duties as assigned.

Responsibilities

Clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms.

Qualifications

• Minimum one year cleaning experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Knowledge of proper chemical handling.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.