Healthcare Navigator

Job Description

Job Description

Healthcare Navigator
Pay Rate: $28/hour
Work Hours: 8:00 AM – 5:00 PM - Monday to Friday Position SummaryWe are seeking a motivated and detail-oriented Healthcare Navigator to provide crucial support to a busy department. The selected candidate will assist with a variety of administrative, clinical intake, and documentation tasks to enhance patient care coordination. This temporary role plays a key part in ensuring timely access to patient information, accurate record management, and efficient scheduling workflows. Key Responsibilities

• Request and obtain medical records from external clinics, hospitals, laboratories, and radiology centers.
• Receive and process incoming radiology images, ensuring they are uploaded to patient charts accurately.
• Create new patient records in the EMR (Cerner) and integrate external documentation.
• Monitor incoming referrals and escalate urgent cases for prompt attention.
• Manage shared group email and fax inboxes; upload or route documents as needed for review.
• Send registration forms and relevant information to new patients via email.
• Support Healthcare Navigators by preparing patient charts, verifying medical histories, records, and insurance documentation (authorizations, orders, etc.).
• Perform a variety of administrative tasks to optimize patient preparedness and departmental workflows.

Desired Experience

• Previous healthcare administrative or back-office experience required.
• Familiarity with ENT/Otolaryngology workflows is an asset.
• Experience working with EMR systems, preferably Cerner.

Skills and Competencies

• Exceptional attention to detail, organizational skills, and efficiency.
• Ability to work independently while adhering to established procedures.
• Strong communication and documentation abilities.
• Proficient in Microsoft Office Suite, including Outlook, Teams, Word, and Excel.
• Skilled in handling electronic documents: uploading, downloading, converting between formats (PDF, Word, image files, scans).
• Comfortable using e-fax platforms and other digital communication tools.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Why Kelly® Science & Clinical?

Kelly Science & Clinical is your connection to premier scientific and clinical companies looking to hire industry experts just like you. Our team creates expert talent solutions to solve the world’s most critical challenges. Every day, we match science professionals with dream jobs that fit their skills, interests, and career goals-it’s the way we think job searching should be. Nearly 100 percent of our science recruiters have a professional background and education in science, so we know a thing or two about the science market and how to get your expertise noticed.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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