Desktop Support Technician

FULL TIME

TECHNICIANS

SAS CORPORATE OH, San Antonio, TX, US

Company Profile

San Antonio Shoemakers (SAS), a San Antonio, Texas-based company, has been in business for over 49 years and has developed a reputation as a premier American manufacturer of high-quality comfort footwear.

Position

SAS has an opening for a Desktop Support Technician. The Desktop Support Technician will be responsible for maintaining all IT-related equipment. The primary duties include taking helpdesk phone calls and tickets from end users and updating software and hardware for all IT equipment. Additional duties include replacing, testing, and building PC hardware for SAS end users. You will need the ability to work collaboratively and independently with excellent technical knowledge of all operating systems. You will be working closely with multiple departments within SAS shoes.

Experience Requirements:

• Must have technical knowledge of Microsoft Windows, IOS, Android, and Linux operating systems.

• Troubleshoot issues with voice, data, applications, and anything else at a Level 1 tier.

• Customer Service experience is required

• Computer hardware proficient

• Basic networking knowledge of TC/IP, firewall, and basic protocols

• Ability to create and improve technical documentation

• Participate in the development of user training programs and recommend changes

• Identify and escalate problems requiring escalation.

• Must be a self-starter with the desire to take initiative.

• Ability to work collaboratively or independently.

• Manufacturing systems experience a plus

• Demonstrate outside-the-box thinking

• Help Desk experience is a plus

• Effective listening skills and verbal communication, maintaining proper phone etiquette

• Be self-motivated, detail-oriented, and have a strong work ethic.

• Maintain safety regulations and requirements while in the factory and warehouse areas.

• COMPTIA training is a plus

• Point of Sale(POS) experience is a plus

• PCI Compliance experience a plus

• Ability to work on-call, after hours and weekends.

• May be required to work non-traditional hours.

• Reliable Transportation

• Ability to organize and prioritize daily work and work with minimal supervision.

Job Responsibilities:

• Maintaining and supporting all computer operations.

• Problem-solving and troubleshooting computer-related issues

• Maintain IOT(Internet of Things) equipment

• Ability to work in a team environment

• Monitoring specific service alerts and performing proper remediation or escalation

• Perform software installations, build and implement computer images for deployments

• Maintain IT security standards in the desktop support area

• Assist, support, and work on server system upgrades as directed

• Understanding and ability to run network cabling

• Active Directory and file storage administration

• Network and email administration

• Verbal communication and proper phone etiquette

• Multi-tasking capabilities

• Up to 10% of travel

• Perform daily duties as directed.

Must-Have These Attributes/Attitudes/Aptitudes:

• Must be a self-starter with the desire to take the initiative.

• Ability to work collaboratively or independently.

• Must be accountable for their actions.

• Be respectful at all times.

• Asks for and offers others help when needed.

• Be self-motivated and have a strong work ethic.

Physical Requirements:

• Must be able to lift 30 lbs.

• Must be able to sit or stand for 8 – 10 hours.

SAS is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. No phone calls or agencies, please.