Service Program Manager

Toserve as the primary post‑sales interface and trusted advocate for ALLSPACE customers, ensuring seamless onboarding, on time delivery, in‑lifesupport and revenue recognition. This role leads from the front, proactively managing customer relationships, minimizing escalations, and driving service excellence. Responsibilities of this role are listed below: Primarypost salespoint of contact for customers,order fulfillmenttorevenuecollection, service trials, inlifesupportand post incident root cause analysis. Establish andmaintainaccount governanceincluding chairingweekly operationalmeetings, monthly servicereviewandface to facequarterlybusiness review. Lead customer onboarding, aligningPO deliverables,agreeorder fulfillment schedule, customer training or in field supportcommitment,deliverITSM trainingandaligninvoiceschedule. Coordinate service trials,alignsuccess criteria,ensureschedule and costsremainwithin scope and budget,integrate cross functional support,identifyand track issues and actions,manage escalations andconduct post event reviews. Deliver order fulfillmenton schedule and within agreedinvoicemilestones, coordinatecustomer training and field support,ship in timelogisticsandpost-deliveryCSAT reviews. Owner of the issue and action registertrackingservice issuesacross orderfulfillment, service trials,in life support,RMA& invoicing. Chair post event reviewsto improve schedule,costandperformanceand to understandroot cause of failuresandprovide direct feedback to customers. Manage the customer satisfaction program, gathering insights and driving service improvementsacross order fulfillment, customertrainingand fault resolution. Lead continual service improvement (CSI) initiatives based on customer feedback and performance data. Bachelor’s Eng/STEMdegreeor equivalent industry or military experience 8years ofDoD program supportideallywithin satelliteorcommunicationssystems. PMP or equivalent program management certification Demonstrated experience of working in a fast paced and green field environment where decisions need to be madein a timely manner. Experience leading cross functional teams to delivery customer outcomes Demonstratedability to leadcustomerfacinginitiativesacrossmultiplegeographies. Additional Notes Active or ability to obtainDoWsecurity clearance Flexibility to travel and support customer requirements Excellent Compensation package inclusive of competitive salary, 401(k) plan, healthcare and 25 days holiday in addition to the US Bank holidays. Bonus package Career development training opportunities (in house and external) Employee Referral scheme 24/7 access to discount platform across 900 retailers #J-18808-Ljbffr