Customer Service Representative

Job Title

To provide general clerical and customer service support to an assigned division; to provide professional, effective and efficient public service assistance to the general public; and to provide effective and efficient accounting and revenue receipt support as assigned.

Essential Duties and Responsibilities

• All behaviors comply with the Code of Conduct and Rules of Behavior outlined in chapter 8 of the General Government Policies and Procedures Manual. Adheres to assigned work schedule as outlined in city and department attendance policies and procedures.
• Participate in a variety of customer service and clerical duties including assisting with the preparation and processing of billing and collection of services involving paving and herbage, providing receipts for customers as requested, preparing and processing billings and deposits for new and terminated accounts as assigned, assisting with verification of information involving meter reading for correct billing, adjusting account information as requested and processing payments to external business or governmental agencies.
• Prepare and distribute work orders for meter readings and utility connections including new and revised accounts, meter maintenance, leakage, the termination of water service for delinquent accounts and establishment of water service for new accounts.
• Prepare and review a variety of memorandums, correspondence, reports, public notices, permits and documents as assigned; complete various forms; prepare and distribute reports for review and use; prepare and maintain a variety of forms used by an assigned department or division.
• Provide clerical support to assist designated division staff in the completion of their duties and responsibilities.
• Screen and direct calls and visitors as appropriate; answer questions and provide information to the public including assistance regarding billings and payment schedules; refer citizen and client complaints and questions to appropriate department or division staff member for resolution.
• Collect, sort and distribute incoming and outgoing mail.
• Collect and process payments received; assist in sorting and balancing receipts and payments; encode payments with proper accounting category; verify account information as requested.
• Prepare and record information for the computer system including closing receipts and balances, account payments, cash receipts and balances, and inventories of refuse supplies.
• Maintain a variety of files and filing systems; prepare, maintain and update various records; research and verify information as requested.
• Prepare account materials and correspondence for distribution within the city and to the public including sorting, photocopying, mailing or faxing materials including billings.

Other Duties and Responsibilities

• Prepare receipts for returned checks; prepare additional deposits; may prepare and process check requests; may act as a liaison for the division as requested.
• Accurately enter and verify data pertaining to the computer system including name and address changes.
• Collect, sort, and process incoming night deposit payments.
• Perform other duties as assigned.

Minimum Job Requirements

• Requires a High School Diploma/GED
• Six (6) months of prior work experience in a customer service role
• Possession of a valid driver's license.

Physical Requirements / Work Environment

This position does not require a physical for employment. Applicants with disabilities meeting the job requirements and capable of performing the essential functions of the job, either on their own or with reasonable accommodations, are encouraged to apply.