Retail Lead Associate (Reduced-Time), Customer Experience Operations

Retail Lead Associate (Reduced-Time), Customer Experience Operations Pay starts at $19.50 per hour with benefits available. Reduced Time Hours: Average work between 30-39 hrs per week. This role requires open availability Sunday-Thursday between 3:45pm and 10:15pm. As a Retail Lead Associate, you will be the face of Amazon and contribute to the culture based on customer obsession, trust, respect, integrity, continuous learning, and fun. You possess strong attention to detail, the ability to quickly prioritize tasks, the willingness to learn new things, and a commitment to delighting our customers. You will assist with customer service operations and floor leader responsibilities. Key job responsibilities Interact with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team. Utilize inventory management systems to scan, process, and count product. Provide peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues, where appropriate. Contribute to continuous improvement of the customer experience and operations by participating in the development of best practices. Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture. Work with a manager to maintain the physical safety and quality standards of the site. Work in a fast-changing and ambiguous environment. Perform additional duties, as assigned. Work flexible hours including nights, weekends, and holidays. Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs. About the team We are dedicated to making the return of pickup and packages convenient for customers at our Locker+ retail locations. Customer Experience Operations (CXO) is an organization within Amazon specializing in delighting customers with quality service in an ever-changing environment. Our goal is to go beyond assisting with customer orders, connecting personally with customers and uplifting their lives even if for just a few moments. Basic Qualifications High school or equivalent diploma. Are 18 years of age or older. 1+ years retail or customer-facing, or 1+ years floor leader or other leadership, or 1+ years Amazon (Blue Badge/FTE) experience. Preferred Qualifications Experience in training others. Amazon is an equal-opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit The starting pay for this position is listed below including the base pay rate plus the highest available shift differential which applies depending on the shift you select. As a total compensation company, you are eligible for additional earnings including overtime pay and performance bonuses. Final pay will be based on factors including shift selection and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about benefits at #J-18808-Ljbffr