Customer Service Representative

Customer Service Representative

Corporate Headquarters - Phoenix, AZ 85027

Overview

Position Type Full Time Category Customer Service

Description

CRS is a Phoenix-based company that helps insured families recover after unexpected home damage (fire, water, storm, earthquake, etc.) by providing temporary housing and relocation support. Working closely with insurance carriers, CRS manages everything from emergency hotel stays to long term housing, furniture, and necessities. In addition to housing placement services, we also streamline the repair and restoration process for damaged homes by tapping into our national network of general contractors. Since 1989, the company has built a reputation for reliability and world class, compassionate customer care powered by a team of professionals dedicated to supporting people during critical moments. Our goal is to make a difficult situation easier by coordinating housing solutions that fit the policyholder's needs while also working within the guidelines of their insurance coverage.

Our office is in North Phoenix, off the North 101 Loop and 19th Ave. in Deer Valley.

As part of our commitment to a safe and trusted workplace, CRS requires all new hires to complete a pre-employment background check and drug screening.

CRS is an equal opportunity employer. We hire, develop, and promote individuals based on job-related qualifications and abilities. We offer a welcoming and inclusive environment in service to one another, our diverse clients, and the communities we call home. We do this with kindness, empathy, and respect for each other.

About the Role

We're seeking a Customer Service Representative to join our growing team. The Customer Service Representative will serve as the first point of contact for insurance adjusters and policyholders who have been displaced from their homes following a loss. Their ability to provide compassionate service, manage multiple priorities, and communicate effectively will directly impact families during some of the most challenging times in their lives.

Compensation

$18.00/hr. (approx. $37,440.00/yr.) plus monthly KPI-based bonus

Training

Approximately 90 days, Monday–Friday, 8:00 AM – 4:30 PM (in-office). Due to the nature of the training, we ask you do not request PTO during the training period.

Regular Schedule

Monday–Friday, 9:00 AM – 5:30 PM

Hybrid

(eligible after 3 month training period, based on consistent performance) 1 day in office, 4 days remote per week. Computer and phone equipment will be provided. You must have reliable high-speed internet service and a suitable workspace at your residence.

Duties/Responsibilities

• Serve as the primary point of contact for insurance adjusters requesting temporary housing services.
• Receive and process hotel and temporary housing requests.
• Manage a high volume of inbound and outbound phone calls and email communications.
• Accurately document claim activity and customer interactions in Salesforce.
• Coordinate with internal departments to ensure timely claim handling.
• Resolve customer questions with professionalism, urgency, and empathy.
• Maintain accurate records while meeting quality and productivity expectations.
• Deliver exceptional customer service during every interaction.

Qualifications

• High school diploma or GED
• Minimum 6 months of customer service experience
• Excellent verbal and written communication skills
• Typing speed of 40 WPM or greater
• Strong organizational and time management skills
• Ability to multitask in a fast-paced environment
• Proficiency with Microsoft Office applications
• Ability to learn multiple systems quickly

Strong Candidates Will Possess:

• A stable work history with a proven record of reliability and excellent attendance.
• Compassion and enjoyment from helping customers through difficult situations.
• Self-motivation and ability to work independently in a hybrid environment.
• Ability to prioritize competing tasks while maintaining accuracy and quality.
• Coachability and acceptance of feedback, a commitment to continuous learning and development.
• Need to thrive in a collaborative, team-oriented culture.