Server / "Captain"

Job Description

Job Description

JOB TITLE: Server ("Captain")REPORTS DIRECTLY TO: Venue ManagementAbout Us.Rally Entertainment is a leisure and entertainment company focused on cultivating connection through pickleball, exceptional food and drink, and competitive socializing experiences. We offer a modern twist on pickleball with innovative technology designed to keep players engaged, entertained, and excited to come back for more. Starting with our flagship venue in Charlotte's Lower South End, Rally is reinventing recreation, and we're looking for enthusiastic, hospitality-oriented individuals to join our front of house team! The Position.At Rally, we call our servers "Captains" because they are the captain of the guest's experience. Captains greet guests with a genuine smile, build rapport throughout the visit, and ensure an enjoyable, best-in-class experience. As a Captain, no one has a more significant impact on a guest's satisfaction than you. You bring the fun and the expertise, sharing your knowledge of the menu and the game with each group in your care. The Captain is responsible for exceeding guests' expectations by providing friendly and efficient guest service. Teamwork, enthusiasm, food and beverage knowledge, and the ability to create "Magic Moments" are critical components of this job. What You'll Do:Greet guests with a smile and escort them to their pickleball court, or to a section / zone in the venue.Assist guests in understanding and enjoying Rally's games, including the use of our unique on-court technology.Explain service model to guests, including use of QR codes as a convenient alternative to order food and drink during their visit.Anticipate guest pain points and strive to exceed expectations.Follow all steps of service in a timely and friendly manner when taking orders and serving food and beverage.Understand and follow food allergy procedures and special orders/restrictions.Comply with all safety and sanitation guidelines and procedures.Observe the rules of responsible alcohol service.Get along with others and be a team player.To Be Successful in This Role, You'll:Be passionate about exceeding guest expectations and delivering "surprise and delight" moments.Have excellent communication and interpersonal skills.Thrive in a fast-paced environment where you must think on your feet.Demonstrate integrity, respect for others, and an appreciation for diversity.Possess a thorough working knowledge of POS register systems.Stop at nothing to ensure a memorable guest experience.Successfully complete alcohol awareness training.Follow all rules, policies, procedures, and conditions of employment, including those outlined in the Employee Handbook.Flexibility to work varied shifts, including evenings, weekends, and holidays.Ability to stand and walk for an entire shift and move safely through all venue areas, which may include stairs, uneven or slick surfaces.Work in a confined, crowded space of variable noise and temperature levels.While experience and hard skills are important, cultural fit is critical. We expect all members of our team to embrace the values that set Rally apart from our peers. This means you demonstrate:PROACTIVE EMPATHY. We seek to understand those around us, find shared connections, and respond with compassion and care.FIRE IN THE BELLY. Not literally. This just means you're a go-getter who is fueled by passion, creativity, and grit.LONG-TERM THINKING. We seek to build long-term relationships with our people and our community, and we recognize that this takes time, consistency, and discipline. We don't take short cuts. We do the right thing, even when no one is looking.ASK BOLD QUESTIONS. We are curious and we seek to continuously grow, as individuals and as a company. We encourage ideas and innovation at all levels of the organization, and believe the best idea wins, no matter where it comes from. MAGIC MOMENTS. We strive to deliver daily Magic Moments through exceptional service, authentic interactions, and the desire to surprise and delight each and every one of our guests. Compensation Package Includes:Hourly pay plus tipsVenue perks including meal and pickleball discountsFitness and Wellness benefitsDiscounts on apparel and merch