Desktop Support Engineer VA

Desktop Support Engineer Roanoke VA

Full-time Desktop Support Engineer in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Roanoke, VA. This is a professional banking setting with a high touch and executive level user community. This role requires great customer service skills. Responsibilities:

• Configure, install, and test hardware components, hardware deployment replacements
• Manage hardware and software service-related issues for end-users to prevent escalation, working in the ServiceNow Ticketing System
• Providing cross-divisional troubleshooting by updating and maintaining tickets
• Reimaging PCs, backing up and restoring user data
• Installing and validating correct software versions on devices and confirm functionality
• Utilize Wells utilities to troubleshoot end-user machine functionality
• Documenting service events accurately in work orders and ticketing systems

• 3-5 years of experience providing software/hardware support, server, cisco technology knowledge in a professional setting
• Proficiency with troubleshooting/supporting MS office suite of applications including MS Teams outlook and WinOS.
• Prior experience Assisting with administration of Virtual/Desktop/Laptop Management and infrastructure applications including VDI, patch management, encryption technologies, Anti-virus, incident/Request management
• Previous experience working in ServiceNow (a plus) ticketing system or similar
• Proficient in backing users' data, recovering data, and reimaging users' devices both remotely and at users' desk.
• Strong customer communication and service skills
• Knowledge of two factor authentication
• Must be able to work independently in a fast pace high profile environment

Working Place: Roanoke, Virginia, United States

Company: ESR Healthcare