ServiceNow Developer

Job Title: ServiceNow Developer


Location: Nashville, TN (Remote)

Overview:-


We are looking for a ServiceNow Developer with strong expertise in Customer Service Management (CSM) and/or Public Sector Digital Services (PSDS). This role will focus on designing, configuring, and delivering solutions that improve citizen services, streamline case management, and support digital transformation initiatives in the public sector.

Key Responsibilities:-

1. Solution Design & Development
2. Implementation & Delivery
3. Integration & Support
4. Governance & Best Practices

Skills & Qualifications:-

1. Hands-on experience with ServiceNow CSM and/or PSDS modules.
2. Strong knowledge of ServiceNow architecture, modules, and integrations (REST, SOAP, etc.).
3. Proficiency in JavaScript, Glide API, Flow Designer, and IntegrationHub.
4. Experience with platform security, including user access management and compliance.
5. Experience with Service Portal development and UI/UX customization.
6. 3+ years of ServiceNow development experience.
7. Experience integrating ServiceNow with third-party applications (REST/SOAP APIs).
8. ServiceNow platform upgrades and health scans are a plus.

Preferred Qualifications:-

1. ServiceNow Certified System Administrator (CSA).
2. Experience in Agile/Scrum environments.
3. Knowledge of public sector service delivery models and citizen engagement strategies.