Training Assistant - PCA/HHA Training Program

Job Description

Job Description

Training Assistant – PCA/HHA Training Program

Brooklyn, NY

Must be fluent in both English and Spanish

This is a full-time in person position.

Pay: $20.00-$22.00 per hour

About Us:  With 50 years of dedicated service to our communities, Personal Touch has been a trusted provider of home care. Our priority lies in ensuring exemplary patient care while fostering a supportive and empowering workplace culture for all team members. 

Why Choose Us : At Personal-Touch Home Care, we are committed to creating a rewarding and fulfilling experience for our team members. Our established history and reputation provide a stable and trusted foundation for your career. Join us in positively impacting the lives of our patients and their families. As a member of our team, you will enjoy a wide range of benefits that enhance your overall well-being and support your career growth. They include:

• Employee Recognition Programs: We acknowledge and celebrate your contributions.

• Comprehensive Health Benefits: We offer an inclusive package with Medical, Dental, Vision, Accident, and Long-Term Disability Coverage to ensure access to quality medical care while promoting overall wellness. 

• Generous Paid Time Off: We provide generous paid time off to ensure you can recharge and return to work refreshed, leading to greater productivity and job satisfaction. We support a healthy work-life balance. 

• Retirement Benefits: We offer a 401k plan to secure your financial future and help you save for retirement.

• Life Insurance: We offer company paid life insurance providing peace of mind and financial protection for you and your loved ones. 

• Opportunities for Professional Growth and Development: Empowering you to thrive and grow. 

• Employee Assistance Program: Supporting the well-being of you and your family.

• Perks Program: Exclusive deals and offers on products, services, and experiences you need and love.

JOB SUMMARY:

The Training Assistant provides administrative and operational support to the Personal Care Aide (PCA) and Home Health Aide (HHA) Training Programs. This position is responsible for coordinating training records, maintaining regulatory documentation, supporting student onboarding and enrollment activities, scheduling classes, preparing training materials, and assisting with program compliance requirements. The Training Assistant plays a key role in ensuring the efficient operation of the training program and supporting the successful certification of caregivers. New York State requires approved PCA and HHA training programs to maintain training records, schedules, competency documentation, and certification records.

RESPONSIBILITIES:

Program Administration

·         Assist with the day-to-day administrative operations of the PCA and HHA Training Programs.

·         Coordinate trainee enrollment, registration, and onboarding activities.

·         Maintain student files and training records in accordance with agency and regulatory requirements.

·         Prepare and distribute training materials, manuals, handouts, and program documentation.

·         Track attendance, testing results, competency evaluations, and program completion status.

·         Ensure all required trainee documentation is complete and filed appropriately.

·         Prepare certificates and graduation documentation upon successful completion of training.

·         Maintain training databases, spreadsheets, and reporting tools.

·         The Training Assistant is expected to assist with all Training Program classes and activities, including:

• PCA Training

• HHA Training

• Annual Skills Competency Assessments

• In-person In-Service training

• Health Evaluations, as applicable

Scheduling & Coordination

·         Schedule training classes, skills labs, competency evaluations, and clinical experiences.

·         Coordinate classroom space, equipment, supplies, and technology needs.

·         Communicate class schedules, updates, and program requirements to trainees and instructors.

·         Assist with coordinating instructor schedules and training calendars.

·         Support orientation and onboarding activities for new caregivers.

Compliance & Recordkeeping

·         Maintain training records in accordance with Department of Health and agency requirements.

·         Assist with audits and regulatory reviews by organizing and producing required documentation.

·         Monitor expiration dates and training completion requirements.

·         Support the tracking of annual in-service and continuing education requirements.

·         Assist with reporting related to training program participation, completion, and certification status.

Customer Service & Communication

·         Serve as a point of contact for trainees regarding program requirements, schedules, and documentation needs.

·         Respond to inquiries from applicants, students, caregivers, and agency staff.

·         Coordinate communication between trainees, instructors, Human Resources, and Operations.

·         Assist with caregiver recruitment events, training program information sessions, and related activities.

General Administrative Support

·         Prepare correspondence, reports, meeting materials, and training packets.

·         Maintain inventory of training supplies and educational materials.

·         Assist with special projects and departmental initiatives.

·         Perform other duties as assigned.

Physical Requirements/Essential Functions:

• The Training Assistant must be able to work without any medical limitations or restrictions, consistent with the requirements for caregivers, as they are responsible for demonstrating and assisting with all HHA/PCA training skills.  This includes, but is not limited to, demonstrating and assisting with:

  • Hoyer Lift transfers (occupied)

  • Patient transfers

  • Occupied bed-making

  • Maneuvering wheelchairs (occupied and unoccupied)

  • All other required HHA/PCA hands-on skills

QUALIFICATIONS:

• High school diploma or equivalent required; associate degree preferred.

• One (1) to three (3) years of administrative, training coordination, education support, or healthcare experience preferred.

• Prior experience in home care, healthcare, workforce development, or training administration preferred.

• Proficient in Microsoft Office, including Word, Excel, Outlook, and Teams.

• Strong organizational skills and attention to detail.

• Ability to manage multiple priorities and deadlines.

• Excellent verbal and written communication skills.

• Ability to maintain confidentiality and handle sensitive information professionally.

• Must possess a current, unexpired Home Health Aide (HHA) certificate with hands-on work experience.

FUNCTIONAL ABILITIES:

·         Must be able to remain in a stationary position (e.g., seated or standing) for extended periods while performing desk-based tasks.

·         Must be able to operate a computer and other standard office equipment (e.g., copier, scanner, phone system).

·         Must be able to communicate effectively in English with internal and external contacts in both verbal and written form.

·         Must be able to read and understand in English written documents and data on a computer screen and in printed form (font size 12 or larger).

·         Must be able to exchange accurate information in one-on-one and group settings.

·         Must be able to occasionally lift or move office supplies and materials weighing up to 20 pounds.

·         Must be able to perform multiple tasks and manage frequent interruptions in a fast-paced office environment.

·         Must be able to travel within the office or between departments as necessary to complete tasks.

WORKING CONDITIONS:

This position typically operates in a professional office setting. Standard work hours apply, with occasional flexibility depending on business needs.

Pay: $20.00-$22.00 per hour

Job Type: Full-time

We are excited to welcome passionate and dedicated individuals to join our team at Personal Touch Home Care. We’re more than just a company; we’re a close-knit family dedicated to supporting each other’s success and well-being. Apply now and join us in making a positive impact on the communities we serve.