Compliance Analyst

Compliance Analyst HYBRID, 3 days week at office in TROY, MICHIGAN 6-12 Months contract Role & Responsibilities Review of customer feedback. Classifying & analyzing customer feedback. Establishing trends and communicating the analysis with Vendor onshore counterparts. Strong verbal & written communication skills. Strong Banking knowledge. Good MS Excel & presentation skills. Knowledge of various Regulations including CFPB and OCC. Collaborate with team members to achieve performance targets. Identify and elevate priority issues to the appropriate channels. Offer solutions and alternatives to customers in a timely manner. Ensure customer satisfaction by providing high-quality service. Participate in training sessions to enhance product knowledge. Adapt to new processes and technologies as required. Maintain a positive and professional demeanor at all times. Contribute to team meetings and share best practices. Top 3 Skills Strong verbal & written communication skills. Good MS Excel & presentation skills. Strong Banking knowledge including knowledge of various Regulations such as CFPB and OCC. Years of Experience: 3.00 Years of Experience #J-18808-Ljbffr