Administrative Services Assistant

Administrative Services Assistant Onsite The Administration & Talent Management division at Tennessee TennCare is seeking an Administrative Services Assistant (ASA) to support the Director of Facilities and the Facilities team. This role primarily focuses on mailroom operations, administrative coordination, and facilities-related support. The ideal candidate will be highly organized, detail-oriented, and capable of managing multiple administrative tasks in a fast-paced environment. Key Responsibilities Receive, sort, and distribute incoming and outgoing mail and packages. Maintain detailed records of mail transactions, including tracking numbers, sender and recipient details, and delivery timelines. Coordinate with courier and postal services such as FedEx and United States Postal Service for mail delivery and pickups. Utilize Microsoft Outlook, Microsoft Excel, and Microsoft Word for administrative tasks, documentation, and record management. Respond to customer inquiries via phone, email, or Microsoft Teams. Perform data entry and manage documents including scanning, verification, and filing. Participate in team meetings and support team collaboration activities. Assist with the distribution of temporary badges for employees and contractors. Travel to nearby post offices and state buildings to pick up or deliver mail and identification badges. Minimum Qualifications 12 years of administrative or customer service experience High School Diploma or GED Ability to lift and carry packages weighing up to 50 lbs Valid Tennessee drivers license with a clean driving record Strong organizational and multitasking abilities Excellent verbal and written communication skills Ability to work independently and collaboratively in a fast-paced environment Comfortable using computers and office software Preferred Skills Data entry Customer service support Email and correspondence management Filing and document organization Printing and copying Typing and general office administration Basic bookkeeping knowledge (optional) Work Environment This position requires full-time onsite presence at the TennCare office in Nashville, Tennessee to support mailroom and facilities operations.