Customer Service Representative

Customer Service RepresentativeMueller Refrigeration is seeking a detail-oriented, solution-driven Customer Service Representative to join our in-house Customer Service Team.Key ResponsibilitiesWork closely with a select group of customers, building relationships with key accounts, sales personnel, and other internal departmentsRespond promptly to customer inquiries via phone, email, or portal regarding order status, shipment tracking, product specifications, and pricingProcess customer purchase orders, verify product configurations, check pricing, and enter data accuratelyCoordinate with production planning, shipping, and sales teams to process order shipments and communicate realistic lead timesInvestigate and resolve complaints regarding damaged goods, shipping delays, or quality concerns by coordinating with other internal departmentsQualificationsHigh school diploma or equivalent; associate or bachelor's degree in business or technical field is a plus1-3 years' experience in customer service or sales support in a manufacturing/industrial environmentProficiency in MS Access, Word and ExcelWhat You'll Need to SucceedHigh attention to detail, multitasking ability, and problem-solving skills under tight production deadlinesStrong verbal and written communication skills to translate technical manufacturing or shipping updates into clear terms for customersProactive, positive attitude to collaborate cross-functionally with internal teams to achieve shared goalsWhat's in it for YouFull health benefits (Medical, Dental, Vision)401k with company matchPaid time off and paid holidaysLife insurance, short-term and long-term disability coverage at no costMueller Industries Companies provide equal opportunity in employment to all employees and applicants for employment. No person is to be discriminated against in employment because of race, sex, age, national origin, color, religion, disability, handicap or veteran status, sexual orientation, gender identity, and any other basis as may be specified by applicable federal, state, or local laws.