Collections Supervisor

Collections Supervisor

A Little About The City: Jacksonville has one of the youngest demographics in the US with a median age of 22.7 and an estimated population of 75-80,000. The City offers a great work/life balance. We are rich in history and deep in pride of our local military as demonstrated at Lejeune Memorial Gardens near Marine Corp Base Camp Lejeune and New River Air Station. Many of our military return and plant roots here because of the lifestyle and all that the City has to offer. Another reason people stay in Jacksonville...We are a Caring Community as stated in our City seal.

The Finance Department: The City of Jacksonville Finance Department, located at City Hall in downtown Jacksonville, is a service department that provides cash and asset management, accounts payable and purchasing, customer billing and collections, contract review and grant monitoring, and budgeting services.

General Description: The City of Jacksonville is looking for a Collections Supervisor to perform technical and intermediate administrative work supervising and participating in revenue collection activities for the City. Work is performed under the regular supervision of the Revenue Manager. Supervision is exercised over five Customer Service Specialists.

The salary posted is the full salary range for this position. The starting salary is expected to be in the range of $62,025.88 - $80,633.64 depending on qualifications.

Essential Functions/Typical Tasks

Overseeing, supervising, and participating in the collection, receipt and recording of revenues collected; coordinating the collection of delinquent accounts; preparing and maintaining appropriate records and files.

• Plans, organizes and directs the collection activities of utility billing, privilege license and miscellaneous receivable accounts.
• Oversees and assists with all customer service activities in regard to utility billing, payments and privilege licenses by handling public complaints and inquiries, providing information and assistance.
• Oversees the collection of occupancy taxes.
• Responsible for employee selection, training, discipline, and performance evaluations, including conducting formal reviews and recommendations.
• Coordinates with the Revenue Manager and City Attorney with regard to delinquent accounts and bankruptcies involving foreclosures.
• Manages the North Carolina Debt Setoff Program and the Online Collections Program.
• Prepares and files liens related to water and sewer utility assessments and code enforcement abatements; administers attachments and garnishments as required to recover delinquent revenues owed to the City; and submits required reports to Onslow County Tax Offices.
• Establishes and monitors customer payment plans.
• Reviews and recommends policy changes or updates that are then finalized for City Council review and adoption.
• Performs related tasks as required.

Required Education and Experience

Any combination of education and experience equivalent to graduation from an accredited community college with major course work in business management or accounting AND 2 to 5 years experience in the collection and recording of a variety of revenues and interacting with the public, including 6 months to 2 years supervisory experience.

Knowledge, Skills and Abilities

Thorough knowledge of collection and accounting procedures and business office operations; thorough knowledge of utility service billing and collection process; general knowledge of Federal and State laws and City ordinances and procedures governing the collection of City revenues; some knowledge of governmental accounting procedures and fiscal management; ability to establish and maintain effective working relationships with the public and other employees and subordinates; ability to prepare detailed financial reports. Knowledge of bankruptcy and collection law is a plus. Equal Employment Opportunity The City of Jacksonville is an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, sex, national origin, age, marital status, religion, or disabilities unrelated to the essential function of the position.