Concierge

Job Description:

Founded in 1972, Clos du Val is a third-generation, family-owned winery in the heart of Napa Valley’s Stags Leap District. With a focus on crafting fresh, elegant, and timeless Bordeaux-inspired wines, the core ethos of Clos du Val is the beauty of blended expressions.
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The Concierge at Clos du Val will create an exceptional and welcoming experience for every guest that visits the winery. By providing personalized service, sharing knowledge of the winery’s offerings, and ensuring smooth guest interactions, the Concierge plays a vital role in enhancing customer satisfaction, fostering positive relationships, and contributing to the overall success of the winery. Team oriented, high energy, verbally proficient, efficient, and “can do” attitude are some of the expected attributes.

This is a full-time position, scheduled Thursday- Sunday.

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Responsibilities:
•  Assist guests with booking experiences, tastings, or events.
•  Assist with general administrative duties, such as answering phones, maintaining guest logs, and updating the winery database.
•  Inform guests of available services, such as private tastings, wine purchases, and special events
•  Handle any special requests or needs, including dietary preferences, accessibility, and customizations.
•  Support the team with hosting by-the-glass guests in the Garden.
•  Collaborate with the tasting room staff and management to ensure smooth guest experiences.
•  Manages check-ins/ reservations for groups and special events
•  Monitor and update the reservation system, ensuring accurate guest information.
•  Address any guest concerns or complaints promptly and professionally, ensuring satisfaction.
•  Offer alternative solutions if necessary to resolve issues or enhance the experience.
•  Assist with the check-out process and complete wine sales and club sign-ups
•  Ensure that the entrance area and tasting areas are clean, organized, and inviting.
•  Monitor the winery's appearance and address any issues to maintain a welcoming environment.

Competencies:
•  Collaboration and Teamwork – supports a positive environment of trust, teamwork, and collaboration, providing support, managing conflicts and emotions.
•  Drive for Results - facilitates the delivery of company outcomes by maintaining high standards and anticipating and overcoming barriers to goal achievement.
•  Communication - demonstrates active listening skills, tailored communications, confidence, and clarity to create a shared understanding across the business.
•  Customer service- always focused on customer experience and attention to detail.
•  Brand Ambassador- represents the brand essence with conviction, confidence and unwavering.

Traits:
•  Punctual and dependable.
•  Exudes positive energy.
•  Warm, friendly, kind, genuine, honest, intelligent, and self-aware.
•  Aims to meet goals and thrive under varying degrees of pressure.
•  Polished, engaging and positive disposition.
•  Articulate, exceptional verbal communication skills.
•  Worldly; ability to speak to world interests and actively/positively contribute to a variety of conversations.
•  Detail orientated, high level of service etiquette.
•  Able to multi-task and follow through on commitments.
•  Passion for problem solving and turning difficult situations into positive ones.
•  Unflappable, remains calm under pressure.
•  Believes in a collaborative team environment and a team-winning mindset.
•  Self-learner - has the capacity and desire to learn.

Qualifications:
•  Minimum of 1 year experience in restaurants, wineries or hotels
•  Understanding of wine; WSET II certification (or equiv.) strongly preferred, but not required.
•  Experience with Wine Direct & TOCK and similar POS systems preferred, but not required.
•  Excellent communication skills; both written and oral.
•  Extraordinary guest service and a relationship-driven approach with guests.
•  Friendly, approachable, and attentive to detail.
•  Excellent organizational and follow-up skills.
•  Ability to work in a fast-paced environment and manage multiple tasks.
•  Maintain regular and predictable attendance and punctuality.
•  Working knowledge of Microsoft Office Suite.

Requirements:
•  Ability to lift 50 pounds as well as stand, walk, lift, and bend for up to 8 hours a day.
•  Must be 21 or older.
•  PHYSICAL REQUIREMENTS AND EQUIPMENT USED: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•  While performing the duties of this job, the employee is regularly required to sit, stand and walk; use hands to finger, handle, or feel objects, tools, or controls. The employee is regularly required to talk, hear, taste, and smell. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.
•  •  WORKING CONDITIONS: The work environment characteristics described here are representative of those and employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

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