Community Engagement Specialist

Seasonal Guest Engagement Specialist Fantastic Knoxville company is seeking a Seasonal Guest Engagement Specialist! This is a great opportunity to work for top tier retail client in a first class facility!! This candidate is responsible for providing world class guest service by responding promptly and empathetically to inquiries and efficiently resolving issues. Pay: $20.00/hr Key Responsibilities: Promptly and professionally respond to guests needs via multi-line phone system, email, chat and SMS Simultaneously utilize multiple computer screens and programs to quickly research and resolve problems Address customer inquiries while striving for first-contact resolution whenever possible Carefully analyze and evaluate situations in order to offer appropriate solutions Escalate complex issues to higher levels of support or management when necessary Develop and sustain a working knowledge of each brand's merchandise offering Assist guests with placing orders, tracking shipments, processing returns, and handling billing inquiries Maintain detailed records of guest interactions, feedback, and resolutions, to be used for future reference Ensure compliance with company policies and procedures when handling personal information of the guest Required Qualifications World class guest service skills High School diploma Outstanding written and verbal communication skills Ability to manage multiple and/or conflicting responsibilities Excellent computer skills with working knowledge of Google Workspace Effective organizational and interpersonal skills required Excellent problem solving abilities Analytical and detail oriented Self-motivated with the ability to work in a fast paced, ever-evolving environment Flexibility to work varied shifts, including nights and weekends Must be able to sit at a desk for extended periods of time Must be able to lift up to 15lbs Preferred Qualifications Associate or Bachelor degree preferred Minimum of 6 months customer service experience preferred Retail or hospitality experience preferred Compensation / Pay Rate (Up to): $20.00 - $20.00 Per Hour All compensation and pay rates are dependent upon skills and experience. PrideStaff is an equal opportunity employer. PrideStaff