Physician Office Specialist

Provides receptionist/clerical support assuring patient flow, comfort and satisfaction. Primary responsibilities include answering phones utilizing a computerized system, directing calls appropriately, scheduling patient appointments in the electronic medical record system, data entry of patient information, insurance verification, and providing support to staff members as assigned. Responsibilities And Duties 70% of work involves the following: Greets patients at arrival, initiates appropriate paperwork, completes patient registration, verifies insurance, collects copayments, collects outstanding balances, establishes payment plans, and ensures accuracy of information entered into information and billing systems. Performs electronic and manual insurance verification and processes insurance paperwork; obtains pre‑authorizations when necessary and interacts with physician offices and third parties to obtain required documentation. Updates patient charts electronically or in paper, obtains patient signatures on necessary documents, files paperwork, and notifies appropriate clinical associates of patient arrival. Answers multi‑line phone system, screens calls for office associates, directs them appropriately, and ensures appropriate phone coverage using a computerized system. Provides general office and clerical support as assigned by the Office Supervisor or Manager, including faxing documentation to referring physician offices, completing disability forms, FMLA forms, attorney request letters for reports, patient record releases, Industrial C‑9s, C‑84s, C‑86s, Medco 17s, Industrial appeal paperwork, and retroactive C‑9s. Works Industrial claims in the electronic medical record system, attaching requested dictation to claims, adding diagnosis allowances and authorization numbers. Assists in keeping patient charts organized and filed, including scanning and documenting information into EMR. Attends staff meetings and continuing in‑house education seminars as needed. 30% of work involves the following: Organizational/Office Responsibilities Sorts, distributes, and mails transcription as assigned. Orders and stocks office supplies. Ensures office equipment is clean and well‑maintained. Provides support to appropriate staff members as assigned. As a High Reliability Organization, responsibilities emphasize safety, quality, and efficiency in performing job duties. Minimum Qualifications High School diploma or GED (Required) 1–2 years of previous secretarial experience in health care or medical office, or equivalent training or experience Work Shift: Day Scheduled Weekly Hours: 40 Department: Ortho Trauma Grant Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all persons in all aspects of the associate‑employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment. #J-18808-Ljbffr OhioHealth