Director of Housekeeping

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience. About Our Property At the La Quinta Resort and Club we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a Resort that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the La Quinta Resort and Club can mean for you! What You Will Have An Opportunity To Do We are seeking an experienced Director of Housekeeping to lead our Housekeeping and Laundry operations. This individual will be responsible for ensuring the highest standards of cleanliness, presentation, safety, and personalized service throughout the hotel. The Director of Housekeeping is a visible, hands‑on leader who develops high‑performing teams, maintains exceptional guestroom and public‑area standards, and effectively manages labor, supplies, inventory, and departmental expenses. The successful candidate will demonstrate strong operational knowledge, attention to detail, financial awareness, and a genuine passion for creating memorable experiences for both guests and team members. Essential Responsibilities Provide strategic and daily leadership for Housekeeping, Public Areas, Turndown, and Laundry operations. Recruit, train, coach, schedule, and develop managers, supervisors, room attendants, housepersons, public‑area attendants, and laundry team members. Establish clear expectations and hold leaders and team members accountable for quality, productivity, attendance, safety, and service. Conduct daily briefings, departmental meetings, training sessions, and performance discussions. Create a positive and inclusive work environment that promotes teamwork, recognition, professional development, and associate engagement. Develop succession plans and identify opportunities for internal advancement. Ensure departmental leaders are visible in the operation and actively support the team during high‑volume periods. Guestroom and Public‑Area Standards Ensure guestrooms, suites, public areas, offices, back‑of‑house spaces, and other assigned areas meet established cleanliness and presentation standards. Conduct regular guestroom, public‑area, linen‑room, laundry, and storage‑area inspections. Establish consistent inspection procedures and document deficiencies, corrective actions, and follow‑up. Ensure rooms are cleaned, inspected, and released according to hotel occupancy demands and established check‑in times. Monitor VIP arrivals, special requests, room preferences, turndown service, and other personalized guest arrangements. Partner with Front Office to manage room status, early arrivals, late departures, out‑of‑order rooms, and guest priorities. Respond promptly and professionally to guest concerns involving cleanliness, room condition, lost items, or housekeeping service. Identify recurring service or quality concerns and implement sustainable solutions. Operational Management Develop daily staffing plans based on occupancy, arrivals, departures, stayover service, group activity, and business levels. Monitor room assignments, cleaning progress, inspection status, productivity, and room availability throughout the day. Maintain accurate room‑status communication between Housekeeping, Front Office, Engineering, and Reservations. Establish and maintain cleaning schedules for guestrooms, public areas, deep cleaning, preventive maintenance, and special projects. Coordinate room maintenance and repair needs with Engineering and verify completed work. Oversee the proper handling, documentation, storage, and return of lost‑and‑found items. Ensure all departmental equipment, carts, closets, pantries, and storage areas are clean, organized, secure, and properly maintained. Participate in operational meetings, executive meetings, forecasting discussions, and hotel planning activities. Serve as Manager on Duty when assigned. Financial and Productivity Management Prepare and manage the annual Housekeeping and Laundry operating budgets. Monitor labor costs, payroll, overtime, productivity, supplies, linen replacement, uniforms, equipment, and contracted services. Review financial statements, forecasts, and departmental performance reports. Adjust staffing levels according to occupancy and business demands while maintaining service and quality standards. Establish productivity expectations and evaluate performance without compromising safety, cleanliness, or the guest experience. Identify cost‑saving opportunities while protecting the hotel’s service standards and physical assets. Review purchasing activity and ensure expenditures remain within approved budget guidelines. Provide accurate information for monthly forecasts, variance explanations, and capital‑planning needs. Linen, Laundry, Supplies, and Inventory Direct the purchasing, receiving, distribution, storage, and control of guest supplies, cleaning products, linen, terry, uniforms, and equipment. Maintain appropriate par levels based on occupancy, business volume, laundry schedules, and operational needs. Conduct and document regular inventories of linen, terry, uniforms, supplies, and equipment. Monitor linen quality, loss, damage, discard rates, and replacement costs. Ensure laundry operations meet established standards for quality, productivity, equipment care, and chemical usage. Maintain secure and organized storage areas with appropriate inventory controls. Manage relationships with vendors and outside laundry or cleaning contractors, when applicable. Safety, Sanitation, and Compliance Ensure compliance with hotel policies, brand standards, health regulations, safety requirements, and applicable employment laws. Maintain current Safety Data Sheets and ensure cleaning products are labeled, stored, diluted, and used correctly. Train team members on chemical safety, bloodborne pathogens, ergonomics, lifting procedures, personal protective equipment, and emergency response. Regularly inspect equipment and work areas for hazards and immediately address unsafe conditions. Document incidents, injuries, damages, guest concerns, and corrective actions accurately and promptly. Partner with Human Resources and Security on investigations, workplace concerns, safety initiatives, and policy compliance. Protect guest privacy, confidential information, room keys, master keys, and hotel assets. Quality and Continuous Improvement Analyze guest feedback, inspection scores, quality audits, service‑recovery trends, and departmental performance data. Develop action plans to address recurring cleanliness, maintenance, productivity, or service concerns. Maintain readiness for brand inspections, health inspections, safety audits, and ownership reviews. Introduce processes, technology, and training that improve communication, room readiness, productivity, and quality. Collaborate with hotel leaders to support sustainability initiatives, including water conservation, waste reduction, linen‑reuse programs, and responsible chemical usage. Qualifications High school diploma or equivalent required. Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred. Minimum of five years of progressive housekeeping leadership experience in a hotel, resort, or luxury hospitality environment. Previous experience as a Director of Housekeeping, Executive Housekeeper, or Assistant Director of Housekeeping strongly preferred. Experience managing a large housekeeping operation, multiple outlets or buildings, and high occupancy levels preferred. Strong knowledge of guestroom cleaning procedures, public‑area maintenance, laundry operations, chemical handling, and inventory control. Demonstrated ability to manage labor, budgets, forecasts, productivity, and departmental expenses. Strong leadership, coaching, communication, organization, and problem‑solving skills. Ability to analyze operational data and translate findings into practical action plans. Proficiency with hotel property‑management systems, housekeeping technology, scheduling systems, and Microsoft Office applications. Ability to communicate effectively with guests, team members, vendors, and senior leadership. Bilingual English and Spanish communication skills are preferred. The Ideal Candidate Will Demonstrate Visible and hands‑on leadership Exceptional attention to detail Accountability and sound judgment Financial and operational awareness Effective communication and collaboration Coaching and talent‑development skills Professionalism and discretion Composure in a fast‑paced environment A strong commitment to guest service Respect for a diverse workforce Physical and Scheduling Requirements Ability to stand and walk for extended periods. Ability to bend, reach, kneel, push, pull, and lift items typically associated with housekeeping operations. Ability to inspect guestrooms, service areas, stairways, public spaces, and outdoor areas. Ability to work safely around cleaning products, laundry equipment, and operational machinery. Ability to work a flexible schedule based on business needs, including early mornings, evenings, weekends, holidays, and emergency situations. Success In This Position May Be Evaluated Through Guest cleanliness and satisfaction scores Room‑readiness and inspection results Brand and quality‑assurance scores Labor cost and productivity performance Linen, supply, and operating‑expense controls Associate engagement, retention, and training completion Workplace safety and incident trends Preventive‑maintenance and deep‑cleaning completion Guest concern response and resolution Departmental budget performance What are we looking for? $115,000 $120,000 Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. #J-18808-Ljbffr