RIA Financial Advisor Support Specialist

Job Description

Job Description

The Advisor Support Specialist, internally known as "Solutions Consultant", is a key member of Sowell Management, supporting independent Financial Advisors through strong service, relationship management, and operational accuracy.As a Solutions Consultant, you will contribute to our strong service culture by:Providing administrative and operational support to Independent Financial Advisors and their staff, including account opening and closing, cashiering, and general account maintenance.Processing service requests submitted through the FLEX Connect Service Center as part of the Advisor Solutions team.Serving as a liaison between Advisors, custodian partners, and internal teams such as Data and Tech, Sales, and Trading.Responding to advisor phone calls, providing operational expertise, sharing best practices, troubleshooting complex issues, and resolving service concerns or escalations.Educating advisors on custodian platform processes, services, and procedures.Partnering with advisors to solve problems and deliver a positive client experience.Building lasting business relationships through clear communication and active listening.QualificationsA willingness to learn and stay current on RIA industry rules and procedures.2+ years of financial services experience; Fidelity and/or Schwab experience is a plus.Ability to quickly learn and use a variety of online enterprise applications.Excellent phone etiquette and strong verbal, written, and interpersonal communication skills.Strong multitasking, organization, and prioritization skills.Strong customer service skills.Demonstrated ability and desire to build relationships and develop creative solutions.If remote, ability to travel to the Little Rock home office quarterly or as requested.Why Join Sowell?At Sowell Management, you'll help support a growing national brand and independent financial advisors across the country. You'll work closely with advisors as they serve and grow their client relationships.This role is ideal for someone who enjoys customer service, problem-solving, and helping others. If you thrive in a fast-paced environment and enjoy tackling a variety of tasks, we'd love to meet you.