Phlebotomy Supervisor

Inpatient Phlebotomy Supervisor

The Inpatient Phlebotomy Supervisor is responsible for leading and overseeing the personnel, operations, and processes of the inpatient phlebotomy team, including phlebotomists and lab assistants. This position ensures compliance with all laboratory, regulatory, and organizational standards while promoting high-quality patient care, operational efficiency, and staff development. The Supervisor partners with laboratory leadership to achieve departmental and organizational goals, supports strategic initiatives, and fosters a culture of safety, service excellence, accountability, and continuous improvement.

Essential Functions

• Mission and Values Alignment: Demonstrates and incorporates the Trinity Health and MercyOne Mission, Vision, Values, and Guiding Behaviors in all decisions, interactions, and work practices. Communicates and performs duties in a manner that promotes a culture of respect, dignity, service excellence, accountability, and professionalism.
• Operational Leadership and Service Delivery: Develops and implements operational plans aligned with organizational and departmental strategic priorities to ensure the efficient delivery of laboratory services. Maintains comprehensive knowledge of departmental workflows and standard work practices while overseeing daily operations to ensure quality, productivity, customer service, and operational effectiveness.
• Laboratory Operations and Workflow Management: Maintains oversight of specimen receipt, accessioning, identification, processing, testing support activities, specimen collection services, and distribution processes. Ensures specimens are accurately identified using two patient identifiers and are appropriately collected, handled, documented, processed, and routed in accordance with regulatory and laboratory standards. Performs venipunctures, finger sticks, and heel sticks appropriate to patient age, from neonates through geriatric adults, as needed to support patient care and departmental operations.
• Laboratory Information Systems and Documentation: Utilizes and oversees the use of Laboratory Information Systems (LIS) and related technology to support patient registration, specimen tracking, test ordering, result management, workflow monitoring, and documentation. Ensures required records and documentation are maintained in accordance with organizational policies and regulatory requirements.
• Quality and Performance Improvement: Continuously evaluates departmental performance and leads initiatives to improve quality, service, productivity, patient satisfaction, client satisfaction, colleague engagement, and workplace safety. Utilizes performance metrics, quality indicators, audits, and process improvement methodologies to drive operational excellence and achieve departmental goals.
• Policy, Regulatory, and Accreditation Compliance: Develops, implements, and periodically reviews departmental policies and procedures to ensure compliance with organizational policies, Joint Commission standards, CLIA requirements, laboratory accreditation standards, and applicable federal, state, and local regulations. Maintains current knowledge of regulatory requirements, industry trends, and legislative changes and provides recommendations to leadership as appropriate.
• Workforce Planning and Staffing: Develops and maintains staffing plans that align colleague classifications, qualifications, workload demands, and projected volumes with operational needs. Manages departmental schedules, timekeeping activities, staffing assignments, and resource allocation to ensure appropriate staffing and operational coverage.
• Talent Acquisition, Training, and Development: Recruits, interviews, selects, and onboards qualified colleagues. Ensures colleagues receive appropriate orientation, training, competency assessment, continuing education, and professional development opportunities. Supports colleague growth through coaching, mentoring, and succession planning activities.
• Performance Management: Completes performance evaluations in accordance with organizational standards and timelines. Establishes performance expectations, develops professional development plans, conducts ongoing coaching and performance discussions, and addresses performance concerns as necessary.
• Financial and Resource Management: Monitors expenditures, productivity, supply utilization, inventory levels, and departmental financial performance. Implements corrective actions and resource management strategies to achieve operational and financial goals.
• Operational Monitoring and Compliance: Monitors workflow, productivity, quality indicators, and compliance with established policies, procedures, and standard work practices. Conducts audits and observations, addresses noncompliance, and implements corrective actions to ensure safe, effective, and efficient operations.
• Collaboration and Communication: Maintains effective communication, collaboration, and positive working relationships with laboratory leadership, physicians, advanced practice providers, nursing staff, clients, vendors, and other departments. Facilitates information sharing through huddles, meetings, electronic communications, and other communication methods.
• Client Service and Relationship Management: Promotes exceptional service to patients, providers, outreach clients, and internal customers. Assists in resolving operational, specimen, testing, workflow, and customer service concerns while supporting positive service outcomes and strong business relationships.
• Patient Care and Service Excellence: Ensures the delivery of safe, accurate, timely, and compassionate laboratory services. Applies age-specific knowledge, clinical expertise, and service excellence principles when providing or overseeing specimen collection and laboratory services across the continuum of care. May travel to patient service centers, care centers, outreach locations, or other assigned facilities to provide phlebotomy services and operational support as needed.
• Safety, Infection Prevention, and Risk Management: Supports and complies with all organizational, departmental, safety, infection prevention, chemical hygiene, and emergency preparedness policies. Proactively identifies, reports, and addresses safety risks to promote a safe environment for patients, visitors, and colleagues.
• Inventory and Supply Management: Oversees inventory management processes, including ordering, stocking, monitoring, and utilization of supplies, reagents, equipment, and other resources required to support efficient laboratory operations.
• Workforce Engagement and Continuous Improvement: Leads daily huddles, conducts colleague rounding, supports employee engagement initiatives, and participates in departmental and organizational committees, projects, and process improvement activities. Promotes Lean principles, 5S methodologies, accountability, teamwork, and continuous improvement.
• Confidentiality and Information Security: Maintains strict confidentiality of patient, colleague, client, and organizational information in compliance with HIPAA, organizational privacy standards, and information security requirements.
• Professional Development: Maintains professional competency and leadership effectiveness through participation in educational programs, certifications, professional organizations, continuing education, and organizational development initiatives.
• Organizational Integrity and Compliance: Maintains a working knowledge of applicable federal, state, and local laws and regulations, Trinity Health's Organizational Integrity Program, Standards of Conduct, and MercyOne policies and procedures to ensure adherence in a manner that reflects honest, ethical, and professional behavior.
• Other Duties: Performs additional responsibilities, special projects, and other duties as assigned by laboratory leadership.
• Phlebotomy Services: Performs venipunctures, finger sticks, and heel sticks appropriate to patient age, from neonates through geriatric adults, and ensures proper specimen collection, labeling, handling, and documentation in accordance with laboratory policies and procedures.
• Outreach and Off-Site Support: May travel to patient service centers, care centers, outreach locations, and other assigned facilities to perform phlebotomy services, provide operational support, and ensure continuity of laboratory services as needed.

Minimum Qualifications

• An associates degree in a health-related field, such as science, biology, chemistry, or a related discipline is required.
• Phlebotomy Technician (PBT) or Medical Laboratory Assistant (MLA) certification or similar certification in a laboratory related field from a nationally recognized accredited organization such as the American Society for Clinical Pathology (ASCP), National Phlebotomy Association (NPA), or the American Society of Phlebotomy Technicians (ASPT) required within six (6) months of hire.
• Minimum of two (2) years of supervisory, lead, charge, or team leadership experience required.
• Experience with staff scheduling, performance management, regulatory compliance, quality improvement initiatives, employee coaching, and staff development preferred.
• Laboratory and/or phlebotomy experience preferred, including demonstrated competency in specimen collection, patient interaction, and laboratory operations.
• Must provide proof of Basic Life Support (BLS) within sixty (60) days of hire.
• Complete Mandatory Reporting: Child and Dependent Adult Abuse within three (3) months of hire and renew every five (5) years.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.