Highway Safety Operator -Austin, TX

Make a Difference Every Day

Looking for a career where you can make a real impact? Join our team as a HERO Operator supporting the Texas Department of Transportation (TxDOT) in Austin, Texas.

Serco operates the free Highway Emergency Response Operator (HERO) patrol program, helping minimize traffic congestion and improve highway safety. HERO Operators assist stranded motorists, clear roadway hazards, and provide critical incident support alongside TxDOT, law enforcement, fire departments, EMS personnel, and other first responders.

As a HERO Operator, you will:

• Assist motorists and provide incident management services during assigned shifts.
• Communicate clearly and accurately with Traffic Management Center (TMC) Operators, law enforcement, fire departments, EMS personnel, towing companies, and other responders using radio, telephone, CAD, and email systems.
• Respond to roadway incidents and help restore normal traffic flow safely and efficiently.

Services Include:

• Clearing lane-blocking incidents and roadway debris.
• Assisting emergency response personnel as needed.
• Establishing traffic control and scene protection using cones, flares, signs, lights, and flagging operations.
• Providing basic first aid until emergency medical personnel arrive.
• Changing flat tires.
• Adding air to tires.
• Providing fuel for stranded motorists.
• Adding water to radiators.
• Performing battery jump-starts.
• Conducting vehicle push maneuvers when appropriate.
• Arranging towing or emergency services.
• Transporting stranded motorists to safe locations off the roadway.
• Assisting motorists with phone access when needed.
• Providing drinking water to stranded motorists.

Qualifications

• High school diploma or equivalent.
• Valid driver's license with a good driving record.
• Ability to work various shifts, including weekends and holidays.
• Ability to communicate effectively in English (bilingual skills are a plus).
• Ability to work 12-hour shifts, including occasional weekends.
• Ability to lift and carry up to 50 lbs. continuously and up to 100 lbs. with assistance.
• Ability to walk interstate and roadway patrol routes for extended periods (10-12 hours per day) in all weather conditions.
• Ability to safely operate a pickup truck towing a 20-30 foot trailer.
• Ability to work underneath or access the underside of vehicles when necessary.
• Minimum age of 21 years old.
• Ability to successfully pass a pre-employment criminal background check and drug screening.
• Ability to pass an annual DOT medical evaluation.

Preferred Qualifications

• Minor vehicle maintenance and repair knowledge.
• Previous roadside assistance, towing, transportation, public safety, military, or emergency response experience.
• Bilingual language skills.

Why Join Us?

As a HERO Operator, you'll play a vital role in keeping Texas roadways safe while helping motorists during challenging situations. This is an opportunity to work directly with public safety partners, serve your community, and make a difference every day.

If you're ready to support the TxDOT mission and help keep Texas roadways safe, apply today.

**Serco is using this posting for the purpose of building a talent pipeline of qualified candidates for future anticipated growth. This position is not a funded/active opening. Should the position become funded/active, qualified candidates will be invited to re-apply to the updated posting.**