Field Service Supervisor

Job-ID: 159992Category: Customer ExperienceLocation: Syracuse, NY, United States; Albany, NY, United StatesSchedule: Full timePosted: 2026-10-20As a Field Service Supervisor here at Honeywell, you will apply your leadership skills to drive team performance and customer service delivery levels. You will ensure engagement in new opportunities for market penetration, team deployment and sales growth through close collaboration with the dedicated account manager. You will liaise with multiple factions to help prevent and resolve customer problems and explore additional revenue-generating opportunities. You will drive and improve reporting procedures and collaborate with the district Senior FSS on financial results, targets and budgets. You will lead quick and effective closure of any improvement opportunities. You will define team expectations and communicate those to stakeholders. You will act as mentor to train and develop future leaders.You will report directly to our Field Service Manager, and you’ll work out of our Albany, NY or Syracuse, NY location on a Hybrid, On-site, Remote work schedule.QualificationsYOU MUST HAVE6 or more years of contract or project experience including financial oversight.6 or more years of experience leading and developing a team.6 or more years years of experience working in HVAC, fire alarm and/or security systems domain.Demonstrated ability to operate independently and collaborate with key stakeholders.Excellent communication skills with customers, leadership and peers.WE VALUETechnical certificate in the electrical, controls or IT related field or 5 years of experience working in HVAC, fire alarm and/or security systems domain.Previous sales or customer success experience.Demonstrated ability to influence at varying levels across the organization.Ability to use experience to appropriately apply the established standards.ABOUT HONEYWELLHoneywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world’s most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: click hereTHE BUSINESS UNITHoneywell Building Automation (BA) is a global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy efficient, sustainable, and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems, and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems. Revenues in 2022 for BA were $6B and there are approximately 18,000 employees globally. To learn more, please visit click here.BENEFITS OF WORKING FOR HONEYWELLIn addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. Learn moreThe application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Job posting date: 10/19/2026.The annual base salary range for this position is $82,000 - $104,000. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills as well as market and business considerations.Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Learn moreResponsibilitiesKEY RESPONSIBILITIESSupervise team activities and performance while maintaining hands on delivery activitiesDevelop team and team membersIdentify opportunities for operational improvement through performance and business growthAssign and supervise service, spot and project workCollect, reconcile and report operational metrics to the SFSS and the customer liaisonAbout the companyHoneywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.