Strategic Accounts Associate

Location: Holland, OH, United States 
Job ID: 88835 

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

Join us as a

Strategic Accounts Associate

Your main responsibilities

This position follows Pacific Time Zone business hours (10:00 AM–7:00 PM ET) and may be based in any Schindler office across the United States. 

The primary function of this position is to review, update, and process Work Order requests submitted by customers utilizing Third Party Work Order Management Systems. This role ensures accurate data entry, timely updates, and seamless coordination between internal teams and external customer platforms to maintain service accuracy and operational efficiency.

ESSENTIAL FUNCTIONS:

•    Process a fast paced, high volume of emailed Work Order requests submitted by customers utilizing Third Party Work Order Management Systems, ensuring accurate updates and timely workflow execution.
•    Provide courteous, friendly, and efficient customer service via telephone, email, and Work Order communications to both external and internal customers, ensuring consistent, helpful, and solution focused support.
•    Provide timely and reliable follow up on all open Work Order requests, maintaining organized tracking and ensuring efficient resolution.
•    Serve as a priority customer concierge by coordinating between Schindler service, sales, and management teams to schedule service requests, repair upgrades, testing, proposals, and other customer needs submitted through Third Party Work Order systems.
•    Coordinate with Field Staff and Strategic Account Managers to manage customer expectations by monitoring work order SLAs and maintaining clear communication with customers through detailed work order notations.
•    Follow the Standard Escalation Procedure to address and resolve open customer concerns promptly and effectively.
•    Provide regular reports on open customer requests to both internal and external stakeholders using Microsoft Excel, ensuring accurate data tracking and clear visibility into request status.
•    Upload sales proposals to Third Party Work Order systems on behalf of Schindler sales staff and promptly notify sales and superintendent teams when customer responses are received.  
•    Participate in customer conference calls alongside Strategic Account Managers and Priority customers, providing updates, addressing inquiries, and supporting effective communication.

What you bring

Minimum Education Level: High School Graduate 

Other Special Requirements:

ELEC/MECH Engineering, drawing and BOM 
Manufacturing process, equipment, routing  
Multiple task management and project management 
Problem solving skills or lean six sigma

FUNCTIONAL/TECHNICAL EXPERTISE

1. Engineering understanding (mechanical and electrical; print reading)            
2. Supply Chain and Industrialization knowhow and experience        
3. Analytical competency (data mining, problem analysis; strong Excel skills)  (1-3 years)
4. Strong communication and interpersonal skills         
5. SAP knowledge of material management, including design and implementation        

What’s in it for you?

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave – 100% base pay for 6 consecutive weeks within first year of a child’s birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.

We Elevate… Your Career

Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

Don’t meet every single requirement? If you’re excited about this role but your experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyway! You may just be the right candidate for this or other roles!

• Safety: Uphold the highest safety standards for all.
• Integrity and Trust: Foster honest, ethical relationships.
• Create Value for the Customer: Deliver innovative, reliable solutions.
• Quality: Ensure excellence in every product and service.
• Commitment to People Development: Nurture our people, they are the heart of our success.

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At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.

Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.