Parts Customer Service Representative

Job Description
Position Specifics:

Department: Parts

Reports to: Support Center Manager

Type of Employment : Full-Time

Wage Type: Hourly

Location: Remote

At Sinclair Tractor, we pride ourselves on being the destination in Southeast Iowa for agricultural equipment, precision farming, agronomic decision support, NAPA parts and supplies. With thirteen John Deere dealerships, five NAPA parts locations and a Supply Store, we are looking for motivated and talented people to join our team.

Purpose:

To increase customer satisfaction and loyalty by providing support for in-bound customer calls, text messages, & emails for parts offered through the dealership.

Responsibilities include but not limited to:

• Answering phone calls, text and emails for customer parts requests
• Effectively identify and procure requested parts to satisfy customer needs
• Maintains communication through ExpertConnect with customers and parts team
• Track and act upon Each ExpertConnect Ticket to a successful and timely completion
• Participates in all job-related training and development
• All other duties as assigned

Experience, Education, Skills and Knowledge:

• Parts experience is preferred
• Ability to multi-task
• Must have a strong work ethic with a positive attitude
• Must be self-motivated, dependable and energetic
• Ability to be team oriented, flexible and have effective communication skills

Working Conditions & Requirements:

• Hybrid/remote office setting
• Must be able to remain in a stationery position for extended periods of time
• Must be able to operate a computer and various office equipment
• Must be able to perceive information on phone and computer screens as well as written
• Must be able to communicate with customers verbally and electronically
• Must be able to lift a minimum of 25 pounds
• Must have access to a reliable internet connection
• Must be able to travel occasionally to Sinclair Tractor locations
• Must be available to work evenings and weekends as business needs require

This is not an all-inclusive list of job-related responsibilities, skills, or working conditions. Management reserves the right to revise the job or require different tasks be performed as assigned. Sinclair Tractor provides equal employment opportunities to applicants for employment and prohibits discrimination and harassment of any type without regard to any protected classes. This job description is not an employment contract and the employment relationship remains "at will." Sinclair Tractor will reasonably accommodate the known disabilities of qualified disabled individuals.

Experience and Skills
Type or Copy/Paste Requirements here