Incident Management Process Lead

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Position Summary

The Incident Management Process Lead leads an organizations technical response during major disruptions cyber attacks or system failures. The primary objective in this role is to coordinate with the cross-functional teams to develop execute and validate response and recovery runbooks to be accurate and timely. This role ensures operational resilience protects company assets and reputation and integrates continuity planning into daily operational strategy.

What you will do:

• Incident & Crisis Management Lead: Lead operational readiness for disruptive events. Establish monitoring alerting escalation and incident reporting procedures to respond proactively to threats (e.g. IT outages Cyber events etc). This includes executing our Major Incident Management process.
• Backup Validation & Governance: Oversee the architecture compliance and verification of immutable backup for enterprise backup infrastructure across cloud on premise and hybrid environments
• Testing Training & Drills: Design and execute regular drills exercises and training programs to validate plans. This will include reporting Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO)
• Governance & Reporting: Prepare periodic reporting for Executive Management on the organizations resilience posture performance metrics and risk culture. This includes developing action plans based on results.
• Response and Recovery: Partner with the organizations Business Continuity & Resilience Program Manager to ensure warehouses and sales can ship/order manually and recover during an outage.

When you will work:

• Monday through Friday 8:00am - 5:00pm.
• Hybrid Work Schedule: 4 days in office 1 day from home.
• On-Call and Weekend Expectations
  

What you bring to the table:

• Minimum of 5 years experience in Information Technology or Business Continuity
• Bachelors degree (or equivalent combination of education and relevant work experience may be considered) in Business Administration Information Technology or a related field.
• Experience implementing maintaining or governing enterprise-wide Business Continuity and IT Disaster Recovery programs.
• Experience in implementing maintaining or governing enterprise-wide Incident and Crisis Management response procedures.
• Framework Knowledge: ITIL Incident Management NIST Incident Response Governance Risk and Compliance (GRC) etc
• Risk & Financial Acumen: Ability to translate operational disruptions into quantifiable financial and non-financial impacts aligning recovery plans with executive risk appetite metrics.
• Cross-Functional Collaboration: Strong interpersonal skills to partner effectively with executive leaders IT/EISO Legal/Compliance Supply Chain HR Facilities and Operations.
• Crisis Leadership: Calm under pressure with clear decision-making capabilities during active disruptive events or emergencies.

BE PART OF AN AMAZING CULTURE WHERE WHAT MATTERS TO YOU MATTERS TO US!

Gordon Food Service values our customers and understands that their success is largely dependent upon their workforce. To demonstrate our commitment to our partnership we will require any candidate who works for a Gordon Food Service customer to provide a letter of support from their management if they are selected for the interview process.

Equal Employment Opportunity is a matter of policy at Gordon Food Service Inc. and we are committed to a work environment in which all individuals are treated with respect and dignity.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age status as a protected veteran or status as a qualified individual with disability. If you require reasonable accommodation for any part of the application or hiring process due to a disability please submit your request to and use the words Accommodation Request in your subject line.

All Gordon Food Service locations are tobacco-free.

Gordon Food Service is a drug-free workplace and conducts pre-employment drug tests.

Required Experience:

Senior IC