Call center representative

A manufacturer and importer of kitchen and bathroom fixtures is seeking a Call Center Representative to join their growing team in Port Washington, NY! We are looking for an upbeat and \"passionately communicative\" Customer Service Representative (CSR) who is genuinely excited to help people. In this role, you will act as a primary liaison, providing product information and resolving emerging problems with patience and empathy. The goal is to ensure each customer receives a first-class service experience while maintaining high levels of customer happiness. The schedule for this position is Monday through Friday 9am to 6pm. Within the first 6 months of working, this position has the potential to move to a hybrid schedule based on performance (Mondays & Fridays from home). If you are interested in this opportunity, please send your resume to View email address on click.appcast.io with your availability to connect or apply to this posting today!

salary: $21 - $22 per hour
shift: First
work hours: 9 AM - 6 PM
education: No Degree Required

Responsibilities

• Omnichannel Support: Provide outstanding support by accurately responding to inbound calls, emails, and chats regarding products, services, and replacement parts
• Issue Resolution: Determine root causes of issues, develop resolution action plans, and interact with other departments to drive positive experiences
• Technical Assistance: Provide technical support and utilize internal resources to find solutions for customers
• Claims & Warranty: Review warranty policy terms to determine coverage and assess the validity of complaints regarding product failures or incorrect shipments
• Returns Management: Prepare shipping for returned goods and assist in the returns and replacements process as needed
• Reputation Management: Review product ratings and reviews on Kraus.com and partner sites to manage and resolve customer concerns
• Continuous Improvement: Communicate grievances and constructive criticism to the Customer Support Manager to help improve service

Skills

• Call Center Support
• Call Center
• Follow-up
• Active Listening
• Telephone Etiquette
• Adapting to Change
• Basic Computer Skills
• Basic Software Skills
• CRM
• Typing Skills
• Phones
• Customer Service
• Technical Support
• Communication
• Product Support
• Inbound Calls

Qualifications

• Years of experience: 1 year
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on click.appcast.io.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.