Senior People Shared Services Partner

Senior People Shared Services Partner

As the Senior People Shared Services Partner, you will serve as the primary point of contact and subject matter expert for our end-to-end employee lifecycle processes across the Americas region. This role requires a unique blend of deep HR operational expertise, data-driven decision-making, and an unwavering commitment to compliance. Rather than simply executing existing workflows, you will be expected to audit, scale, and continuously improve them.

Key Responsibilities:

• Employee Lifecycle Management: Oversee regional onboarding and off-boarding processes to ensure strict alignment with internal company procedures and local statutory requirements.
• Strategic HR Support: Partner closely with Americas HR Business Partners (HRBPs) on ad-hoc requests, organizational restructuring, divestitures, and Mergers & Acquisitions (M&A) integration.
• Complex Case Management: Serve as the escalation point for complex employee inquiries.
• Process Optimization: Continuously evaluate, map, and re-engineer People Shared Services workflows to eliminate friction, reduce processing times, and scale operations globally. Lead the design and documentation of People Operations workflow automation with Workday to improve efficiency and the employee experience.
• Data Integrity & Compliance: Conduct regular audits of the HRIS (Workday) to ensure 100% data accuracy. Support compliance reporting and auditor requests.
• Project Leadership: Own small-to-medium scale People Ops projects, such as migrating employee records.
• Compliance: Partner with Legal and Compliance teams to monitor, audit, and update HR processes in alignment with changing regional labor laws.
• Documentation & Knowledge Management: Own and maintain the Americas HR knowledge base and standard operating procedures (SOPs) to guarantee consistency and compliance with local regulations.
• Stakeholder Engagement: Serve as the internal point of contact for the team to escalate onboarding system access issues with HRIT and IT.

Qualifications:

• Professional Experience: 5+ years of experience in HR Operations, HR Shared Services, or as an HR Generalist within a fast-paced, global environment.
• Technology: Proficiency in Workday.
• Data & Analytics: Strong capability in Excel/Google Sheets; experience with data visualization tools is highly desirable.
• Problem Solving: Exceptional analytical and troubleshooting skills, with a proven track record of resolving ambiguous, multifaceted HR issues.
• Regulatory Knowledge: Deep understanding of Americas employment labor laws, compliance requirements, and HR best practices.
• Soft Skills: High emotional intelligence, discretion with sensitive data, and a "process-first" mindset.

Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance. CA generally ranges: $95,892-$143,838 All other locations fall under our General State range: $84,116-$126,174 Benefits may vary depending on the nature of your employment with Cloud Software Group and the country where you work. U.S. based employees are typically offered access to healthcare, life insurance and disability benefits, 401(k) plan and company match, among others. This requisition has no specific deadline for completion.

About Us:

Cloud Software Group is one of the world's largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.

Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.

Cloud Software Group will consider qualified applicants with a criminal history and conduct the recruiting process in accordance with the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers and San Diego Fair Chance Ordinance. For access to the laws see the following links: California FCA and Los Angeles FCO.

If you need a reasonable accommodation due to a disability during any part of the application process, please contact us via the Bridge portal for assistance.