Assistant Retail Store Manager

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. We believe that diversity drives innovation and strengthens our workplace. We are committed to fostering our inclusive environment where all employees feel valued, respected, and empowered to contribute fully. We welcome applicants of all backgrounds, identities, experiences, and abilities.


The Awesome Things You'll Do

• Operate in accordance with the established hours of business and is properly staffed
• Ensure that general conditions of store meet high standards at all times
• Ensure performance standards and goals are met regularly
• Control and minimize store expenses
• Maintain a supply of cash and change sufficient to meet daily business needs
• Ensure that the premises are at all times safe for customers and employees
• Ensure excellent customer relations are maintained, including training employees to greet, thank, or converse with customers and donors, monitoring their performance
• Schedule interviews, and recommend hiring of store employees
• Conduct initial training, recurrent training, or training in new skills, policies, or procedures
• Assist store manager with employee performance evaluation and discussion
• Assist store manager to recommend raises for employees
• Enforce corporate personnel, loss prevention and operational policies and procedures
• Investigate and resolve employee complaints, grievances, or conflicts
• Ensure that employees accurately and properly record all hours worked
• Process, price, tag, hang, and display merchandise to maximize sales
• Recommend ways to increase sales, efficiency
• Develop and expand local donor base
• Establish and monitor sound cash-handling procedures consistent with company policy
• Prepare, review, approve, and/or submit sales reports, invoices, donor logs, cash reports, petty cash requests, etc. as required
• Answer employees' questions as to policies, procedures, etc.
• Schedule and conduct periodic store-employee meetings to discuss new matters or particular problems
• Ensure that the store is adequately but not excessively stocked with merchandise at all times
• Organize back-room production area to optimize merchandise output
• Ensure that employees have been trained in and are complying with security policies and procedures
• Train employees on loss prevention policies
• Establish and monitor sound cash- handling procedures consistent with company policy
• Train employees on loss prevention policies
• Ensure timely bank deposits either personally or by higher management
• Maintain excellent cleanliness of the store, including restrooms, donation center, and back room
• Ensure safety and security of store assets and premises
• Conduct employee bag and locker checks regularly
• Prepare, review, approve and/or submit sales reports, invoices, donor logs, cash reports, petty cash requests
• Prepare and review banking documents, such as, deposit slips, and compare to store reports
• Prepare, review and/or approve sales reports, invoices, donor logs, cash reports, petty cash and

• Responsible for payroll reconciliation in the absence of the Store Manager.

Activities are subject to change / be added to meet business needs with management approval.

Our Must Haves

• Some college preferred. High school diploma, GED equivalency required, or its equivalent in courses of business or marketing
• Undergone two (2) years of supervisory experience and two (2) years of retail experience
• Experience with supervision and training direct reports in all aspects of store operations
• Must be able to work flexible hours

• Outstanding organizational skills
• Ability to calculate amounts
• Working knowledge of computers and Microsoft Office applications

Special Working Conditions

• The work environment is mostly indoors. Donated goods may be at times dusty or soiled.
• May be required to wear Personal Protective Equipment.

What We Offer

• Generous Time off policy to use when you need it
• Health, wellness and financial resources to help you achieve our personal goals
• Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance
• Retirement matching programs and contributions
• Transit and commuter benefits

#IND3

We believe in creating space for everyone to do their best work and have individual and collective impact. We believe in challenging the status quo and setting ambitious goals in the name of doing more good. We believe that being your best self and helping others do the same is how we bring our mission alive. Even if you don't think you meet all the qualifications listed for the job, we would love to hear from you!


If you require a reasonable accommodation at any point in the application or interview process, or if you are unable to apply through our recruitment portal, please contact us at View email address on click.appcast.io. We are happy to assist and ensure you have an equal opportunity to apply.