Commercial Lines Claims Processor

Job Description

Job Description

About Us

Founded in 1948, Seltzer Group Partners offers businesses and people the best insurance programs available, delivers superior risk-management solutions and provides exceptional thought leadership. Our mission is to change the way our clients view insurance and manage risk. This enables us to deliver the highest-quality coverage that protects what they value most. Today, Seltzer Group Partners works with individuals and businesses in 11 different locations in eastern Pennsylvania, including Orwigsburg, Pottsville, Emmaus, Reading, Myerstown, Mount Penn, White Haven, Reading, Honey Brook, Lansford and Bethlehem. We also serve customers in Bradenton, FL. Seltzer Group Partners provides a team of people to help our clients with a wide range of specialized services. Every client is assigned a Client Advocate to quarterback and champion our client's specific business needs across our portfolio of different services. Each service area, whether it's business insurance, workers' compensation management, disaster recovery, safety, personal insurance or human resources management, has its own practice leader who also works directly with clients on those specific issues.

Commercial Lines Claims Processor

Position Summary:

The Commercial Lines Claims Processor plays a key role in delivering exceptional client service by supporting the commercial claims process from initial claim reporting through ongoing communication and coordination with insurance carriers. This position serves as a liaison between clients, carriers, adjusters, and internal team members to ensure claims are reported accurately, processed efficiently, and managed in accordance with agency procedures and service standards. The Claims Processor also provides administrative and operational support to the Claims Manager.

Key Responsibilities:

• Serve as the first point of contact for commercial lines claims by answering incoming calls and directing inquiries appropriately.
• Receive and document new claims reported by clients and internal team members.
• Submit claims to carriers on behalf of the insured in accordance with agency procedures.
• Monitor claim submissions to ensure timely carrier acknowledgment, claim number assignment, and adjuster designation.
• Follow up with insurance carriers to obtain claim status updates and communicate progress to clients and internal stakeholders.
• Maintain accurate and complete claims documentation.
• Assist clients by providing claim-related information, responding to questions, and directing complex issues to the Claims Manager when appropriate.
• Perform other duties as assigned.

Qualifications:

• High school diploma or equivalent required
• Minimum of 1 year of insurance industry experience, preferably in commercial lines, claims or customer service
• Active Pennsylvania Property & Casualty license, or the ability to obtain the license within 6 months of hire
• Proficiency with Microsoft Office Suite
• Experience with an agency management system, preferably Applied Epic
• Ability to learn carrier websites, claim reporting systems, and other insurance-related software
• Excellent organizational skills with strong attention to detail and accuracy
• Strong verbal and written communication skills with a commitment to providing exceptional customer service
• Ability to manage multiple priorities in a fast-paced environment while meeting deadlines
• Demonstrated ability to work independently while collaborating effectively as part of a team
• Strong time management, problem-solving, and critical thinking skills
• Ability to successfully pass a criminal background check, as permitted by law

Hours: Monday-Friday, 8:00am-4:00pm

Office Location: 609 Route 61 South, Orwigsburg, PA 17961

Benefits:

• Competitive Compensation
• Health Insurance Plans (PPO, HSA, Copay Options)
• Dental Insurance
• Vision Insurance
• Company Paid Disability Insurance
• Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance
• 401(k) with Safe Harbor Match
• Paid Time Off
• Paid Holidays

No Solicitation Notification to Agencies: Please note that Keystone and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone will not consider or approve payment to any third parties for hires made.