IT Help Desk Administrator

Tierra del Sol Foundation is seeking a IT Technician. The Information Technology (IT) Technician will serve over 300 employees, providing outstanding customer service and support to all levels of management and staff. This is a unique opportunity to work first-hand in a medium-sized non-profit organization on a variety of projects.

• Providing excellent customer service, Helpdesk assistance, tech, email and phone call support.
• Providing assistance for Apple Mac and Microsoft Windows desktops, laptops, Chromebooks, iPhones and Android devices.
• Diagnosing and resolving a wide range of technical issues remotely and/or on-site.
• Ensuring all call details and resolutions are entered into the ticketing system according to procedure.
• Assisting with resetting passwords, recovering files, training on proper computer use, and configuring mobile devices and laptops.
• Resolving issues related to network printers, scanners, copiers, fax machines, phone, patch panels and computers.
• Managing account creation, equipment set up, account archiving, equipment retrieval, etc. for new hires and terminations.
• Asset Management inventory and tracking.
• Providing support for site locations in Sunland, Van Nuys, Upland and Downtown Los Angeles.
• Coordinating and managing technology setup for outside events, management meetings, training sessions, board meetings and parents' evenings, as needed.
• Being readily accessible via mobile phone and email during off-hours, if necessary.
• Assisting with other duties and projects, as assigned.

• Have a positive "can-do" attitude and be able to understand and respond to customer needs in a professional and timely manner.
• Training and experience in Customer Service, Information Systems, Computer Hardware or related IT fields.
• Ability to diagnose and resolve basic technical issues.
• Experience with Helpdesk software.
• Experience fixing computers, printers/MFPs, network switches, WiFi routers, monitors and iPhones.
• Experience working with iPhone and Android phone configurations and updates.
• Familiarity with best hardware and software security practices, HIPPA regulations and sensitive data laws.
• A desire to constantly learn about the field of Information Technology and new products.
• Be self-motivated and have excellent organization skills in a deadline-driven, fast paced organization.
• Be able to lift 50 lbs. safely on a regular basis and move computers, printers and other equipment.
• Work 35 hours per week, with only occasional evenings and weekend work hours.
• Position requires occasional travel to site locations.
• Frequently required to sit and stand for extended periods of time and use hands to operate computer keyboard, mouse, telephone and basic office equipment.
• Be in possession of a valid California driver's license, with a good driving record and 3-years driving history.
• Bi-Lingual (Spanish) Preferred.

• Medical
• Dental
• Vision
• Life Insurance
• 403B Savings

• Two weeks' vacation
• Personal
• Sick

• Weekly check-ins via Stand Out platform
• Monthly Department meetings
• Annual DSP Week celebration
• Annual New Year Kickoff party
• Annual Health Fair

• First Aid/CPR Training
• NADSP E-Badge Academy: Tierra proudly offers all staff members who are interested, an opportunity to advance in their professional development and showcase their accomplishments with this accredited online training program through The National Alliance for Direct Support Professionals Foundation.
• Open Future Learning: Accredited online training recognized by The National Alliance for Direct Support Professionals.
• Handle with Care Behavior Management System: This federally approved two-part training system provides staff with verbal-intervention and physical-intervention techniques that focus on empowering individuals experiencing a crisis to regain control through support from trained personnel.
• Therap Experience: National leader in Web-Based Developmental Disabilities Software. Therap is a web-based application suite that was designed to provide a comprehensive solution for organizations supporting people with intellectual and developmental disabilities.