Senior Product Manager - Digital Experience

Job Description

Job Description

Description:

Build the future of school athletics with AI.

Arbiter powers the technology behind school athletics and activities across the country. We are looking for a Senior Product Manager who combines strong product instincts, business acumen, athletics experience, and AI fluency to build simple, high-impact digital experiences at scale. You will identify opportunities, validate customer problems, shape strategy, and deliver measurable growth without being limited to feature delivery.

What You'll Do

• Own product strategy, roadmap, and business outcomes for a high-growth digital experience.
• Conduct customer and market research to uncover unmet needs and growth opportunities.
• Translate customer insights into clear priorities that drive adoption, engagement, retention, and revenue.
• Partner with Engineering, Design, Sales, Marketing, and Customer Success to deliver results.
• Develop business cases and recommendations that guide investment decisions.
• Define success metrics and use data and customer feedback to continuously improve performance.

AI Fluency 

AI is changing how products are built, managed, and delivered. You will be expected to use AI as a practical force multiplier, not simply stay informed about it.

• Use AI to accelerate research, analysis, planning, prioritization, and decision-making.
• Apply AI to product discovery, customer insights, prototyping, and execution.
• Identify where AI can create measurable customer and business value.
• Evaluate emerging AI capabilities against real customer problems and business opportunities.
• Bring specific examples of how you have used AI to improve outcomes, speed, or quality.
• Apply AI to improve consumer engagement, personalization, digital commerce, and experiences at scale.

What we're looking for

• AI fluency required.
• 5+ years of Product Management experience in a SaaS environment.
• A track record of owning product strategy and delivering measurable customer and business outcomes.
• Strong customer discovery, strategic thinking, prioritization, and product judgment.
• Excellent communication and stakeholder management skills.
• The ability to influence cross-functional teams and drive alignment without direct authority.
• Cellphone or personal device to receive MFA (multi-factor authentication) texts or calls.
• Have an internet connection that’s adequate for their job, a minimum of 10Mbps down.

Preferred Experience

• Experience building consumer-facing digital products at scale.
• Experience with digital commerce, payments, marketplaces, mobile applications, or high-volume transaction platforms.
• Experience driving product adoption, engagement, or growth.
• Experience in athletics, sports technology, athletic administration, K-12, education technology, or adjacent markets.
• Understanding of the workflows and expectations of schools, athletic departments, officials, coaches, families, or fans.

Why Arbiter

You will help shape digital experiences used across school athletics nationwide while influencing company strategy and how Arbiter applies AI to create differentiated customer value.

Own the strategy. Use AI. Drive growth. Build products that matter.